The culture expects you to work a lot to meet KPI's meaning work/life balance can take a nose dive. This wouldn't be a 9-5 job unless you are working at the head office. Management in general, appear visionary on some things but sometimes neglect to inform or get opinions/ feedback from the front line staff who actually deliver the qualifications. CPD outside of standardisations along with progression within the company is near to none existent. Personal and professional growth is unlikely to happen. It has been joked by many as "No Life, No time, No training." A sad contradiction given that they are a training provider.
On the positive, they care about OFSTED reports and implement recommendations. They have a team in place to address issues and this has resulted in being a "good," training provider. Quality of delivery in general is good. They have implemented a staff benefits scheme. Pay is not particularly good given the workloads you are expected to work with. The positive is seeing learners achieve their results!