Excellent team working environment
Screening Team Leader (Former Employee) – Hillingdon, Yiewsley UB7 – 22 July 2016
A very busy setting with deadlines to meet daily and weekly, with KPI's to submit, and prioritise deadlines and work loads. Daily upload lab links to enter screening results accurately, checking 100%. Upload a file of daily result letters by daily and invitation letters weekly. Scan and save paperwork. Keep all electronic files updated and consistent for all areas as essential when working and covering a large population, Ealing, Hammersmith & Fulham and Hounslow, Hillingdon, Brent & Harrow, and Kensington and Chelsea. Adhere to Screening call/recall legislation. Manage to close relationships with GPs, Laboratories and other Health professions. Keep team up-to-date with new procedures and policies. Manage generic emails and post daily. Keep team and I motivated. Work closely with management for request of information to be analysed to submitted. Increased IT skills by passing a City & Guilds IT apprenticeship, enjoyed this training very much. My team manager operated a strict but fair environment, which had a direct reflect on how well we worked together as a team to meet deadlines. One of the most enjoyable places I have worked, the team dynamics were built on mutual respect for one another. Occasionally having to be assertive whilst having to prioritise workloads and making on the spot decisions, directing staff within their roles can cause some unsettlement, but making sure a full explanation of actions is given, means support and understanding to get the jobs done. Receiving compliments when helping practice staff, laboratories and other clients with queries, investigating to the best of my ability and delivering a resolve, then hearing their relief or gratitude is gratifying. The work involved with the Screening department must offer excellent communication whether verbally or by emails, ability to deal with sensitive issues and keep to information governance, data protection and patient confidentiality legislation as I deal with personal information daily. A very nice team to have worked with.