A busy day in the File management team
Team Leader (Current Employee) – London, ENG – 24 November 2013
A typical day in my current job role is dealing with a teams daily work load. i have targets to reach and ensure all the filing gets put in the files quickly. our aim is ensure all the work remain in targetd which is 5 days and anything over must be actions as a priorty.
The hardest part for me was to take on a big team with have not had a proper manager and having difficult conversation with them. the team were not to use change so when i came along i wanted to change some thing in the office i.e, how staff worked, putting rota in place and most importantly changing the morale in office because the staff there concerns were not getting heard.
I started the daily TIB meetings with the staff and doing this has enable the staff to voice their concerns and think of new ways of making the team betters.
Another part of the job was looking for missing files for upcoming hearings. if the files were not found then we would have to pay compensation so i have encouraged staff to look for missing files and i have also got involved in looking for them as well.
The most enjoyable part is seeing the team working together, and within me feeling that i am bringing something positive to the team.
I feel the team is more structured and they all know what they are doing on a daily basis.
I feel like the staff can trust and appraoch me with any personal/work related issues they have and i will try my best to resolve them.
This is my first role as a team leader and i didnt know i was going to take on a big team, however it a challange i took on and it a good that i took it on as i feel i could take what i learnt from my previous role and bring them into this team.
Flexy, good annual leave
senior managers can micro manage their staff and feel that cant make decisions. Salary is not best.