Forward thinking culture, great colleagues to work with across all locations.
Team Leader (Current Employee) – Northampton – 3 July 2014
Being the subject matter expert for the Learning Management System for Barclaycard colleagues, a key part of my role is to resolve issues and respond to queries - either from system administrators or colleagues directly. Often involved in negotiations with areas of the business to discuss how the system can be utilised to achieve their objective - for example rolling out of mandatory training to all colleagues (or a targeted audience).
Challenges included a shift to global process, which moved more towards a self service model - this involved a period of re-educating colleagues at all levels of the business.
I enjoy providing excellent customer service to my internal colleagues, and enjoy having the responsibility to resolve issues myself - or escalate to the system owners where necessary.
Competitive salary and benefits (pension, share save, private health cover), very flexible working conditions - able to work from home as required.
Very high expectations, annual performance development reviews very competitive