Duties include serving customers, helping with customer complaints/queries, answering phone calls, daily stock checks, stocking the shop floor, merchandising mannequins, also ensuring staff in my department follows shop floor procedures. I am responsible for carrying out staff security checks and I am also a team coach responsible for training new staff and running the shop floor when managers aren’t present. Recently I have been given responsibilities for cashing up at the end and start of business.
Due to my experience and the Prestatyn store being brand new I was asked to help fit out and merchandise the shop floor and train a team of new staff.
During my time at the Chester store I would also cover for the floor manager during their days off.