BT is a great company to work for and with. A typical day in my role consists of investigating the billing/invoicing of services to large business customers (councils, banks etc) and responding to any query they may have regarding charges that have appreared on their invoices. I would contact external customers via phone and email in a professional manner and present BT as the excellent brand that it is. I've learned a lot in my time at BT, a lot revolves around the communcation to customers and colleagues alike as it is different to my previous role working in a supermarket. I believe my communication skills have been massively inproved with training and practice and these skills can be transferrable across other roles however similar or different they may be. Management are very suportive at BT and will always be behind you for support in whatever the situation. This is the same whether it be a team manager or even up to the Head of Department. Colleagues here at BT are great. It's great to be working in a team that works together for the benefit of the company and it's customers. The difficulties in roles within customer service can be anything from an aggrevated customer, or to a system error you cannot explain. There can be times when things aren't going your way, or getting in the neck for a problem you cannot solve, but if you present yourself in a professional manner and keep calm, the hardest parts of the job can just become small problems that you can solve rateher simply. The great part of the job is the sense of making a difference. Nothing comes close to the feeling you get when you get a response from a customer praising you for your time and effort to solve a problem, however large or small. Not only that, but the praise from higher management for the same reason from the businesses point of you multiplies that feeling and really cements the thought that you're making a big impact.