A typical day at work with Arnold Clark involves a quick team meeting in the morning follow up by organizing your day and chasing up any customer quotations from the day before, and then looking to get more customers at your desk throughout the course of the day. You may also be asked to get stock cars to take photos of, or do a site walk to improve presentation of stock. Throughout the day you will also be expected to prospect customers and try to create appointments for customers to come and see you if they are looking to upgrade their car.
What I learned at Arnold Clark is that hard work can pay off. The more effort you put into your day to day work, means that you can walk home at the end of the month with more money in your bank. You have to be proactive within the car sales industry and you have to meet your allocated targets to really reap the benefits.
It's not the kind of job where you can be lazy as there is always something for you to do. In a short sense, what I learned from working as a car salesman, is: Work hard, Play hard.
The management of the job can go one of 2 ways. You can have sales managers/ general managers who are greedy and want the branch to strive but at the cost of salesmen under stress, or because they are mistreated. Or you can have a sales manager/ General manager who wants their salesmen to strive and earn as much as they can by helping them along the way and motivating the team in order for them to perform better.
The workplace culture at Arnold Clark can be very strange to adjust to as there are always new salesmen coming and going. You will always have senior salesman who have been there from what feels like the dawn of time, and you will always get the gap stop employees or the salesman who cant cope under the long hours and stressful environment. The workplace culture, generally revolves around getting on with other people very well as, if you aren't able to get on with your team, then your days will be long as you are there a lot of your time. It's almost a second home to you, and if you can't get on well with others you will struggle, even with your customers.
The hardest part of the job is by far the amount of time you spend there. Its a lot of hours and you can miss out on a lot of family time as the work/personal life balance can be very unfair.
The most enjoyable part of the job, easily, is making customers happy. If a customer walks away from your desk happy with their new purchase and drives away in their new car with a grin on their face, then its a job well done. Things aren't meant to be difficult for customers, and while this isn't always the case, there are always going to be mistakes happening and customers feeling upset over things that may not be within our control. But at the end of the day, we are there to assist them in making the second biggest purchases of their lives, so why not make it as smooth as possible for them and feel happy about it when a customer can drive away complaint free and give you that well deserved positive feedback that can make your day.
Income can be lucrative if done well.
Bad work/life balance.