Typical shift can be anywhere from 8 - 10 hours. Possible late finishes paired with early starts the next day. Breaks are spilt between 2 half hour slots and a 15 minute slot.
In the year I have worked for BT, my management has changed 4 times with center management changing once aswell.
I can honestly say that while working with BT, no single day has been the same, I have never spoken to the same customer twice by accident and each call faces new challenges to help you improve your knowledge and capabilities.
Amazing salary for 17-30 year old.
Targets to hit based on sales per hour.