Just be wary if you want to work in a pet shop because you love animals.
Store Colleague (Former Employee) – Trafford, Greater Manchester – 25 January 2018
As with most retailers, run on minimum staff to preserve profits. Stores are big, so it gets tough to cover the shop floor and the tills. Pay is just above min wage. Customers have lots of questions about all sorts of things, pet food, pet illnesses, behaviour, training, breeding, etc and will expect you to know it all. Customers bring their dogs in, which is fab. The company 'ethos' is pets before profit which sounds good but isn't always the case. Cleaning, health checking & feeding of pets is left to one member of staff each day. But that member of staff will also have to help customers, cover the till, carry things to cars..etc. So pets often left to wait for food/cleaning or their medications due to this understaffing. Expect to deal with ill animals on a daily basis & sometimes worse, as pets bought in from external suppliers can be weak/overbred (fish especially.) No time to play with, or handle the animals like some people assume. You'll learn lots about each type of pet in store, through workbooks- you're tested on these before you can sell pets. A lot of customers wanting to buy a pet are too impatient to listen to your petcare guidelines. So you can refuse a pet sale if you see fit. Some pets are returned by people because their kids get 'bored' of them- this can be deeply saddening & infuriating as some returned pets are neglected. You have to grow a thick skin to deal with these situations whilst still being polite to that person. Animals go into the Adoption Centre, free of charge to the customer, a nice initiative from the company. Company pays for vet treatments. Big stock deliveries, bulky heavy items. Shifts anytime between 6am and 8.30pm. The stores raise lots of money for animal charities which is very honorable. Area managers only concerned about £££, but the staff in the stores are hard working people that do their best, whilst working for a company that in my opinion will eventually wear you down.
Store staff are humble and hardworking. You'll get to know customers and their pets.
Pet welfare compromised due to understaffing.