Was a lone worker with no support. Never got any breaks, had to make up beds for people that arrived who made a booking at reception- wasn't sure why house keeping had not already done this!!
While doing this if someone arrived in Reception they would ring a bell and you had to go and see to them as well. Very stressful at times. Especially if something went wrong, which happened frequently and you would end up with a queue of huffing people in reception who never understand the problems.
On site Manager who actually worked shifts on reception -so was never around when they were needed was brilliant but having to work reception shifts was ridiculous.
Upper Management, when they came to visit totally ignored me on reception - not very god.
Benefits were the best part of the job !!! Reduced rates in the restaurant and hotel accommodation. The rest of the staff were brilliant. Had to do a lot of lone online courses in a portal which was really boring and you don't really understand it !!
Reduced rates in the restaurant and hotel accommodation. The rest of the staff were brilliant
Lone worker, no Management support, very stressfull at times