A typical day of work would be arriving on the shop floor and assessing what tasks need to be done before the start of dinner service. In that time, I may serve, keep the ovens under control, general cleaning or keeping the stock and Point of Sale at maximum number. I serve customers with their orders, as well as getting to know them and what items they grow fond of (if they are regular customers) and try to offer them variations of those things for something new.
When dinner time arrives there is often nothing else but fast, but friendly service. This goes on until around two o' clock ( saturdays can be around three), by which after that time, afternoon cleaning can begin. My day ends during the afternoon clean up.
Over the time I have spent in Greggs, I have learnt how to deliver excellent customer service, as well as understanding the public's needs on a day to day basis. General retail experience has been gained, though also such skills as organisation and using my own initiative. I have been given the chance to understand and respect being part of a team and working under a manager, as well as aiding newcomers and teaching them the ways of the business.
The management in my particular store was, at times, not as professional, nor as organised as I would have liked. 'Laid back' is quite a common thing and I found it to be quite disconcerting. Trying to find organisation in the store was hard when it came to the managerial aspect, though I can't say it was every day. Just most.
I found my opinions and suggestions to be unheard or unwanted, even if they would guarantee a speedier service or a better way of advertisement. I suppose I can't say I felt all too respected as a worker with a mind of my own.
My co-workers were mostly hard working and varying of age. Both young and older people were a part of the ever-changing team at my store. Working with them was usually very enjoyable, though one of my older colleagues, I felt, didn't always pull her weight. She would make constant mistakes that the manager chose to either ignore or go too softly on, however severe. She took longer to make sandwiches than anybody else, or I had suspected she dragged out purposely to avoid serving customers, or doing any cleaning jobs (which she quite frankly never did anyway). I try to treat my colleagues equally and on friendly terms, though I never found myself being able to keep a firm relationship with her, so I avoided her. Not exactly what I wanted, in a team-based environment.
The hardest and most enjoyable parts of the job came two fold; the customers. We get many and they are widely varied in attitude, expectations and need. I can say that the good, well-natured people I have met and spoken to are many, though the few rude, inconsiderate and impatient customers are still in the bunch and at times spoil the experience for me. Dealing with difficult customers is one of the skills we learn, but at times even the procedures aren't enough and some customers care little for them. However, the people I do enjoy speaking to brighten the day and help me communicate with others. Both of these points have raised my confidence thoroughly.
Above all, I believe there could be many changes before the store and the job itself is perfect, though for what it is at the moment, the pay is very good. More than what you would find in another store of it's kind.
good wage for what the job entails.
non negotiable shifts. (such as working around college/university, unless you take weekend positions only)