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Trade Route Data Finance Analyst (Former Employee) – Brentford, ENG – 18 February 2014
Responsible for ensuring all customer, item, price and trade route data is in place to meet requirements of GSK Trading Services, Consumer Trading Services, GSK Export and ViiV Healthcare invoicing teams. This includes the automation of Sales order Processing & Finance Functions through the electronic invoicing process and also managing the data integrity across the entire trade route.
• Responsible for collating, analysing and aligning data setup in multiple systems and relating interfaces (e.g. SAP, JDE, Babel, MGX), across both the Demand management & Financial processes.
• Ensuring full Trade Route analysis is completed for Trade route setups and data related issues together with ensuring all Trade Route implementations are fit for business purpose within agreed SLAs
• Root cause analysis of customer queries & data related issues including report running. Responsible to identify opportunities for process improvement initiatives to support the requirements of key stakeholder groups
• Setting up and amending Trade Routes, Items and Pricing related data on behalf of GSK Trading Partners
• Ensuring that e-invoice failures are resolved and completed in a timely manner. Responsible for maintenance of various Trackers and Spreadsheets
• Working with VAT Team to ensure correct application of VAT and Trade Route governance, Ensuring interface data is set up to support Electronic Trade and demand transmission interfaces
• Work closely with the Continuous Improvement Team to try and identify trends working towards better ways of working
• Liaising with IT to resolve e-invoice hard errors to ensure continuity of e-invoicing and financial matching process
• Supporting Business Analysts with new business initiatives. Ensuring that all queries/requests received are captured & actioned within SLA and escalated when required.
Achievement: I received an award in recognition for exceptional customer service displayed myself and for developing a solution to deal with continual E-invoice failures. The current process in place was to raise the failed invoices in question ‘manually’. I took time to root cause the issue. For all the concerning failed E-invoices, I collated the data, got visibility of the problem(s), found a trend and was able to retrigger ‘batches’ within the system which were being problematic. As a result we no longer had invoice failures of this nature saving time and money for all concerned. This process was endorsed by all my superiors and was rolled out as a standard way off working across the entire department
Longer contracts needed