At RBS I deal with customers over the phone, I am in direct with customers and 3rd parties to provide updates on complaints they have raised with the bank. I provide customers with relevant information and try to assist then in anyway I can. I work along side case handlers to provide the best customer service within my role. I aim to be proactive by finding the best practice and shearing this with the team to set the same standards for all of our customers, making sure I follow the business vision that we aim to achieve by 2020. I also take ownership on my actions to ensure that the customer receives what I have promised.