Relaxed sales environment
Customer Service Assistant (Current Employee) – Loughborough, ENG – 30 April 2014
A typical day at Dunelm would involve working a delivery if there is a delivery that day, stock replinishement duties for your department if you have one, however it isn't essential to stick to your department as people overlap when colleagues have the day off to ensure the persons deparment doesnt suffer, ideal for team players as everybody is willing to help each other. I learnt many things about both the products and about how to sell products in a relaxed unpressurised manner, so the emphasis was more on talking to the customer to gather information about what they was looking for and then suggesting similar or extra items to what it was they are buying to save them another journey to the store if they forgot something, for example curtain hooks, tiebacks, matching cushions or linings after you had found and suggested a pair of curtains to fit the description of what the customer asked for using your open questions; colour, size, style etc. Management both friendly and proffesional, letting you know when you can improve and how to improve, more incentives and praise would go a long way to keeping employees motivated. All of my co-workers personally are brilliant with me all down to earth and can have a laugh, but also know what they are doing when it comes to getting what needs to be done completed, all approachable and happy to give you a hand, a few gossipers but you wouldnt expect any less when you all know each other as well as you do in the closeness of the team. The hardest part of the job would have to be remaining proffesional when you have unco-operative customers, however this is just part and parcel in retail, the temperature could be regulated better in my shop too as it tends to be rather cold in the winter and then uncomfortably warm in the summer. The most enjoyable part would be achieving the targets set as a team and knowing that you have done everything you can to make sure the customer walks out the door satisfied with your service.