Exciting and varied workplace with excellent training
Member Services Adviser (Former Employee) – Staines – 9 February 2016
Firstly, I found the 2 month intensive training programme to be very efficient, friendly and it put me (and my fellow colleagues) at great ease in such an overwhelming environment. We were coached and regularly assessed to identify how we could become better at our jobs. Working at Bupa was never dull, I never knew who I would be speaking to next or how I would be able to help them. After a month or two within the role I felt knowledgeable enough to use my own initiative in very difficult situations. It gave me great pride to hear how happy and relieved I was able to make people by doing my job.
I found the management as a whole to be quite distant from the Customer Service front lines, however my manager took the time to see how I was feeling and if there was anything we could do together to help me, in that context they were very supportive. However, it was not unheard of to have team meetings cancelled regularly, which didn't help the morale of the team as the communication between managers and them needed vast improvement. Most of my co-workers were amazingly helpful and supportive, though, which is necessary in an environment where you rely so heavily on each other. For me, the hardest part of the job was wanting to help someone but not being able to because I couldn't take more than an hour or two off the phone per week to look into queries and issues I had taken ownership of, but it was all worth it when I did manage to finish helping someone, it was very rewarding.
supportive environment, great benefits (health insurance etc).
very long periods of time on the phone with no rest-bite.