Good job if you want to be paid well but not progress
Customer Service Advisor (Former Employee) – Liverpool – 21 October 2017
I sent around 18 months at BT as a "call centre advisor" the job can be hard, constantly insulted by customers, criticised by managers for your performance and always listening to your calls. The pay while I was working at BT was very good and the overtime rates and benefits are really good as employees can receive a BT package of the highest broadband and tv packages for the price of just line rental which is beneficial as you save a lot of money. How job satisfaction is at a low and while I was there I noticed people didn't enjoy the actual job of answering phone calls but rather the social side of things, speaking to friends between calls and watching the football of a weekend while in work. In terms of progression going from being on the phone to manager very rarely happens as there are already enough managers there and do not need anymore and as a result very few opportunities come to move on the ladder.
Pay and Benefits Package
Long hours, unappreciated, constantly criticised