Dealing with all aspects of The National Trust, Holiday Cottages: Using the booking system to generate custom and book holidays, maintaining high standards and ensure customers have an enjoyable stay.
Dealing with customer issues: Demonstrating sympathy and understanding for customers whilst acting quickly and efficiently. This includes identifying the problem and establishing the appropriate remedy to maintain customer satisfaction.
Dealing with customers queries: This included picking up Emails, answering telephone calls and seeking answers for any queries that may arise.
Demonstrate the ability to innovate and adapt: Completing and providing training within the workplace, completing a transition between booking systems.
Continue to improve my communication skills whilst providing customer service to the highest standard, making important decisions on a regular basis and working as a team to achieve a single goal.