I love customer interfacing role
Contact Centre Advisor (Former Employee) – Hatfield – 14 August 2016
In my previous role as a Contact Centre Advisor in Ocado, I enjoyed communicating with all types of customers in all types of settings. While I was working as a Contact Centre Adviser I was taking incoming calls, resolving customers’ queries and issues, offering vouchers, amending customers order online, submitting payment online, replying to the customers and other external departments by emails. I used to handle cashes in the till, answer incoming calls, deal with customer queries and complaints, engage in conversation with different customers, discuss new products and services with potential customers, update the client accounts, offer customers additional products, alternative products, promotions and information related to new product launches and events. I used to build rapport with customers by asking questions in order to build a better understanding of their needs.
My co-workers were very friendly and supportive. The shift patterns at Ocado contact centre were hard for me because it changes every week.
Any two colleagues should treat the other colleagues on every Friday according to their rota. That is known as fun Friday. Overall, I enjoyed my work in Ocado.
Free fruits, tea and coffee