Zurich Insurance Group Management reviews

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5.0
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Zurich is a fab and fun place to work, get to meet and greet people from different parts of the globe
Receptionist/Administrator (Former Employee) –  City of London, Greater London30 September 2018
A typical day at work begins half an hour earlier before my shift begins as I prefer to get all the emails out of the way before the rush of checking in underwriter, brokers and other visitors, lots of room bookings, swapping cancelling and at times working miracles in getting that impossible room, making sure reception area is kept tidy, answering queries, taking booking for hospitality, ordering stationery, fixing equipments in meeting rooms, monitoring calls and sometime acting as security officer, chasing missing passes, making report of all overseas visitors, and any odhacduties, could be delivering hospitality or clearing meeting rooms,

I have learned that you have to remain professional, calm, efficient and polite at all times , treat everyone equally and represent the company to the highest level

Management are very warm, friendly, helpful,firm but fair. hard work is always rewarded.

The hardest part of the job would be dealing with some of the challenging visitors, not that its hard, but uncomfortable.

Satisfaction from a job well done, When you can assist someone in time of need, eg, needing a large meeting room at the last minute etc.

The most enjoyable aspect is meeting people from different background and to assist them, having that little chit chat with the regular visitors, having healthy relationship with colleagues and friends.
Pros
Metting and interacting with people on a daily basis, social aspect and freebies
Cons
Early Start, long and busy hours
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1.0
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Absolutely disgusting
Customer Claims Advisor (Former Employee) –  Glasgow, Glasgow11 September 2018
Disgusting staff and horrible people. I would NEVER recommend working here. The staff have made many employees cry like myself. They do not care about your own circumstances. They want you to be in work regardless if you have many problems going on! They want you to work like a robot- no feelings or emotions and if you show that they put you down for it. YOU DO NOT GET PAID ENOUGH TO BE TREATED LIKE DIRT! Do yourselves a favour and dont bother applying to this worthless company
Pros
Nothing
Cons
Everything
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3.0
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Great company but poor middle management. Too political
Senior Underwriter (Former Employee) –  London2 January 2018
Great place to work and great job. Poor choose for middle managers / team leaders that block career path if you are perceived as a threat. Also lots of dead wood that are kept because “they know the systems”. Flatter structures are needed, too many chiefs that dont produce anything. UK offices having a good shake with exaig management, still need to get rid of all the dead wood and poor team leaders. Also can become too political and you have to watch ur back. Otherwise a great place to work
Pros
Brand, job, travel
Cons
Poor Team Leaders, too political
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1.0
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Management don't care
Administrator insurance (Former Employee) –  Birmingham, West Midlands1 June 2017
Having worked for this company as a temporary worker, I was not trained to be fully proficient in my role and the moment I began asking questions about the work I was let go of.
Pros
1 hour lunch
Cons
Incompetent and rude management in London for engineering
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4.0
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The wrong focuses
Claims Handler (Current Employee) –  Leeds, West Yorkshire30 May 2017
The company always preaches about going above and beyond for the customer and striving to provide market leading customer service however at the same time reduces customer service roles across the business meaning customers struggle to speak to someone who can help and when they do they get a basic, quick service which often lacks in quality.
Pros
Support professional qualifications
Cons
fragmented and constantly changing executive strategies
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5.0
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Productive organised and good culture
Zurich insurance property clains telephone handler (Former Employee) –  Fareham17 March 2015
Dealing with property claims for our policy holders, brokers, dealing with complaints, technical issues, ensuring claims are dealt with smoothly, excellent communication and interpersonal skills. Knowledge of insurance and terms of the policies we provide so to communicate and explain to our customers in a clear construtive way so they understand.
Great people and enjoy the job and management are extremely supportive with fantastic training.
Pros
canteen, fun friday, dress down day, buffets, raffles, nights out.
Cons
difficult customers at times
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Overall rating

3.8
Based on 113 reviews
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Ratings by category

3.8Work/Life Balance
3.8Salary/Benefits
3.2Job Security/Advancement
3.4Management
3.6Culture