ZARA
ZARA Employee Reviews
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Productive and fun environment
Floor Manager (Current Employee) – London – 24 June 2019
Working culture implemented great for a first job, learning and development is a success. Management team ready to support aswell as the Human resources is always available.
Great comissions, stores equiped with the ultimate retail technology.
Great comissions, stores equiped with the ultimate retail technology.
Pros
Employees discounts, 20mins paid break and 1h lunch. Learning and development
Cons
Alternative shifts, closings and mornings you really have to be very flexible
Nice place to work
Commercial (Former Employee) – Brent Cross Station – 17 June 2019
Basically, a good place to work. The salary is not bad but even if we are in London, UK if you are Spanish you got more chances to be promoted. The work environment depends on the store that you are located in and on the team that you are working with. Can be a stressful environment or a cheerful one also depends on how you get along with the team. The hardest part of the job is that most of the time you need to do things that you are not supposed to do but the wonderful part is that you work in a clean space, you have a nice uniform, employee discount.
Pros
2 breaks on of 20minutes which is paid and one of 60minutes which is not paid.
Cons
sometimes you have to do overtime
Terrible
Sales Assistant (Former Employee) – Bluewater, Kent – 13 June 2019
Working at Zara is genuinely the worst thing I've ever had to do. The actual work itself, things like tidying the store and dealing with customers no matter how rude is honestly the better part of it. The organisation and management of the workplace honestly overrides any enjoyment or 'benefits' that the job may have.
People miss shifts because the rotas will be changed last minute and no one will be told. Shifts get mixed up and confused because of stupid stuff like the handwriting on the paper. You will have no real training, not that it would matter if you did because the language barriers at what seems to be all Zara's is a very real thing meaning there aren't really any relationships between any employees, on breaks everyone sits in the staff room in silence.
All payslips, employee discounts and wage matters are dealt with in an app. I've been working there for over two months and have only just been told about this and despite many requests I've had no efforts to show me how to log in or use this because I haven't been given my employee number. I don't know what my exact wage is either.
Overtime is also a massive thing, I get calls at least once or twice a week to work another shift, to cover someone else, to come in on a different day and each time I show up it causes so much confusion that I don't even bother answering work phone calls anymore, I would rather save myself the hassle. If you try to call the store you will just be taken to a helpline and I have not been provided with any other way to contact managers or the store.
I don't know how widespread this more... is but my store has also introduced a new policy where all employees must work 5 days a week. I am on a short contract meaning I now work 5 shifts, all of them four hours which is a waste of petrol and a pointless amount of time to work. I feel like my feelings on working here must be shared by other members of staff because people constantly seem to be quitting and joining, I have not been here very long and have three different managers.
Obviously all stores are different and will probably have various ways of managing tasks and assigning rotas but the Zara at Bluewater is quite a major store and I am sure this will probably be seen by at least one prospective employee. All of the staff that I work with are wonderful and polite however the management of the store is awful and unorganised, it is a job I took purely to save some money over the summer and so far has caused me such a large amount of hassle that I am now looking for other work and I'm not even out of my probation period yet. Not to mention the fact that the temperature in the store is a borderline health and safety issue, and I am not allowed to reserve time off of my shift for essential mental therapy outside of my work.
In terms of tasks on the job, checking for things in stock is done electronically and is very easy, customer communication is simple and things like running to the stock room, working the changing rooms and tidying up is something that is easy to grasp and not stressful at all. Im sure employee discounts are good but no one has made the effort to talk to me about this yet so I dont know. Co-worker relationships aren't bad, but if you are not looking at a full time position be aware that this is not a job that you can just go home and forget when your shift is over, as you probably wont even leave on time. less
People miss shifts because the rotas will be changed last minute and no one will be told. Shifts get mixed up and confused because of stupid stuff like the handwriting on the paper. You will have no real training, not that it would matter if you did because the language barriers at what seems to be all Zara's is a very real thing meaning there aren't really any relationships between any employees, on breaks everyone sits in the staff room in silence.
All payslips, employee discounts and wage matters are dealt with in an app. I've been working there for over two months and have only just been told about this and despite many requests I've had no efforts to show me how to log in or use this because I haven't been given my employee number. I don't know what my exact wage is either.
Overtime is also a massive thing, I get calls at least once or twice a week to work another shift, to cover someone else, to come in on a different day and each time I show up it causes so much confusion that I don't even bother answering work phone calls anymore, I would rather save myself the hassle. If you try to call the store you will just be taken to a helpline and I have not been provided with any other way to contact managers or the store.
I don't know how widespread this more... is but my store has also introduced a new policy where all employees must work 5 days a week. I am on a short contract meaning I now work 5 shifts, all of them four hours which is a waste of petrol and a pointless amount of time to work. I feel like my feelings on working here must be shared by other members of staff because people constantly seem to be quitting and joining, I have not been here very long and have three different managers.
Obviously all stores are different and will probably have various ways of managing tasks and assigning rotas but the Zara at Bluewater is quite a major store and I am sure this will probably be seen by at least one prospective employee. All of the staff that I work with are wonderful and polite however the management of the store is awful and unorganised, it is a job I took purely to save some money over the summer and so far has caused me such a large amount of hassle that I am now looking for other work and I'm not even out of my probation period yet. Not to mention the fact that the temperature in the store is a borderline health and safety issue, and I am not allowed to reserve time off of my shift for essential mental therapy outside of my work.
In terms of tasks on the job, checking for things in stock is done electronically and is very easy, customer communication is simple and things like running to the stock room, working the changing rooms and tidying up is something that is easy to grasp and not stressful at all. Im sure employee discounts are good but no one has made the effort to talk to me about this yet so I dont know. Co-worker relationships aren't bad, but if you are not looking at a full time position be aware that this is not a job that you can just go home and forget when your shift is over, as you probably wont even leave on time. less
Pros
Discount
Cons
Unorganised, lots of overtime
Bad management & tough
Sales assistant (Former Employee) – London – 11 June 2019
Very bad management !!
Very hard work
Physically and mentally challenging
Gets very busy from about 1-5 pm
If store is in central London it can get extremely busy
Toxic work place everyone talks about everyone
Managers talk down to you.
Overtime is not optional
Managers don’t like to give day requests unless it’s extreme circumstance.
You have to work every Saturday and Sunday
Very hard work
Physically and mentally challenging
Gets very busy from about 1-5 pm
If store is in central London it can get extremely busy
Toxic work place everyone talks about everyone
Managers talk down to you.
Overtime is not optional
Managers don’t like to give day requests unless it’s extreme circumstance.
You have to work every Saturday and Sunday
Pros
Discount
Cons
Bad Management, a lot of overtime and it’s not optional, physically and mentally challenging, working weekends.
Bueno
Sales Assistant (Current Employee) – Greater London – 26 May 2019
Aprendi sistema y funcionamiento de la empresa,
Lo que mas me gusta, el trabajo en si.
Lo que menos la zona en donde se encuentra la tienda, me gustaria volver a España.
Buena direccion y gerencia
Lo que mas me gusta, el trabajo en si.
Lo que menos la zona en donde se encuentra la tienda, me gustaria volver a España.
Buena direccion y gerencia
Pros
cvontrato fijo y jornada completa
Cons
bajo salario
Would definately not recommend
Sales Assistant (Former Employee) – Brighton, East Sussex – 1 May 2019
This is a very messy workplace, which you can see instantly already during the recruitment process. The shop is too big for any manager to care about their employees or to give them correct and necessary information. For example, I was not given a uniform for almost 3 weeks and when asking my manager to receive a uniform I got questioned why I needed one and also sighed at.
The workload is very heavy and the environment very stressful, especially on weekends, and you have to work every weekend of the month unless you work full time (you then get one weekend off). One of my first days when put alone in a big section where I hadnt been before, I was being yelled (and clapped) at by a colleague with a superior role that I was too slow and needed to be faster.
Many shifts its impossible to keep on top of your work and you are supposed to be many places at once and literally run across the store and work faster than any one could. Pay is minimal, the work atmosphere is very clicky with unfortunately a lot of s*** talking behind colleagues backs, but worst of all are the people management skills of the managers and supervisors. No one cares if you faint from the crazy workload, they just remind you of all the money Zara is making. Schedule wishes and anything else that could motivate you as an employee are ignored. Managers are also constantly behind your back making sure you dont stop to talk to a colleague or similar.
I wasted my time at Zara and would not recommend anyone to work for them.
The workload is very heavy and the environment very stressful, especially on weekends, and you have to work every weekend of the month unless you work full time (you then get one weekend off). One of my first days when put alone in a big section where I hadnt been before, I was being yelled (and clapped) at by a colleague with a superior role that I was too slow and needed to be faster.
Many shifts its impossible to keep on top of your work and you are supposed to be many places at once and literally run across the store and work faster than any one could. Pay is minimal, the work atmosphere is very clicky with unfortunately a lot of s*** talking behind colleagues backs, but worst of all are the people management skills of the managers and supervisors. No one cares if you faint from the crazy workload, they just remind you of all the money Zara is making. Schedule wishes and anything else that could motivate you as an employee are ignored. Managers are also constantly behind your back making sure you dont stop to talk to a colleague or similar.
I wasted my time at Zara and would not recommend anyone to work for them.
Pros
25% staff discount after 1 month in the company
Cons
Crazy workload, lack of people management skills in managers, unhealthy work pressure, clicky atmosphere, minimal pay, always working late shifts, no weekends off
productive and busy
Sales Assistant (Former Employee) – London – 21 April 2019
I was always busy which made me enjoy working. My colleagues were always so helpful when I asked for help. From this experience I have learnt many new skills that I will definitely be using for my next job role.
Zara
Cashier and Sales Assistant (Former Employee) – Street – 7 April 2019
it was okay the job to social life balance can be quite stressful and the job had a lot of overtime (up to 75 mins sometimes)
The main benefit was the pay and the discount.
The main benefit was the pay and the discount.
Pros
Pay
Cons
Long hours
Terrible
SALES ASSISTANT (Current Employee) – Marble Arch London – 4 April 2019
Just terrible.
Racist employement regime. Misguided and unprofessional management.
Expect you to die for them which is quite very much fantastically stupid.
Racist employement regime. Misguided and unprofessional management.
Expect you to die for them which is quite very much fantastically stupid.
Pros
25% of clothes
Cons
Everything
Frustrated place to work
Cashier (Former Employee) – Manchester – 3 April 2019
I was working for the company for 4 years. At the beginning was a really good experience, but when I move to another store, in another city, Manchester, everything was horrible. The managers pushed to much the staff and they don't make you feel comfy working in the company
Cons
management
Good retail learning experience
Sales assistant / Stockroom assistant (Former Employee) – Marble Arch Station – 29 March 2019
A hard working environment with a tough management style. The product is exceptional and the speed is impressive. Timetable organisation was a weakness.
good
Manager (Former Employee) – London, Greater London – 25 March 2019
great fashion company, up to date always innovating. promote talent within the store give you good training, great tools and help you get a promotion. great company if you like hard work and busy pace
Depresive and exhausting job
Commercial (Former Employee) – Oxford – 24 March 2019
Stores around London are usualy huge and busy like in London, but with more than 50% less staff than in London stores. So you need to do your job, which have u got in your contract plus milion other things which should do sale associate, cleaners or management. I can recomend it for London.
Ambiente lavorativo stressante e poco stimolante
Commessa e responsabile (Former Employee) – Greater London – 11 March 2019
Management poco attento alle necessità dei lavoratori, orari lunghi e ambiente molto stressante. Salario abbastanza buono ma non certo adeguato alla fatica e stress sopportato dallo staff in generale.
Good atmosphere/ Busy workplace
Manager (Former Employee) – london – 24 February 2019
Good environment.
However extremely busy if being trained for management position sometimes is extremely hard to have somebody focused on training you.
Too much is expected from one individual- there is never enough staff to share the workload.
However extremely busy if being trained for management position sometimes is extremely hard to have somebody focused on training you.
Too much is expected from one individual- there is never enough staff to share the workload.
Pros
good lunches and breaks
Cons
not enough support
Stressful Environment
Sales assistant/Cashier (Current Employee) – Milton Keynes – 17 February 2019
Although Zara offers a good pay and amazing commission during the year, especially in winter and summer sales, it was still a horrible place to work in. It's a very busy place, Monday to Sunday. It was like a jungle, especially on weekends. The company is always short staffed and cannot offer more than the contracted hours, which results to a stressful working environment. There is many daily tasks to do, which sometimes results to be impossible to do, considering how busy the store gets.
Pros
Commission
Cons
Extremely busy store