Team Member - Full Time (Former Employee) – Richmond, North Yorkshire – 22 November 2017
This job was very demanding and required me to be firing up the ovens for breakfast service at 6.30 am each day. I would cook during breakfast service from 7.30 am until 9 am and then I had to clean the rooms and common areas of hostel until 2 pm. After a 3 hour break I would then have to cook dinner from 5 pm until 8 pm and a couple of nights each week I would stay on the front desk for guest admissions from 8 pm until 10 pm. This would have been a typical working pattern for 3-5 days each week. The working atmosphere was fun and we always needed a strong team with high levels of willpower. The management was somewhat inadequate towards the end of my time there which was a reason for my quitting the job and going into full-time education. Getting up early and working until late was heavy and my energy levels would dwindle towards the end of the 3rd day of the schedule as described above. There were some handy benefits such as health care and perks within the YHA network.
On-site accommodation and company perks.
Very heavy work load and bad management of the particular site I was employed at.
General Assistant (Former Employee) – Derby, Derbyshire – 12 September 2017
The staff at the YHA location that I worked at were nice and overall they were very helpful in giving clear instruction for what needed to be done. This work placement offered me a great opportunity to develop my team working skills.
Team Member (Former Employee) – BoggleHole – 7 September 2017
My typical day at work would consist of Cleaning the Toilets first thing in the morning and making sure that they were up to standard. I would then perform various tasks such as washing up, taking food out to customers, dealing with customer queries, cleaning the self-catering kitchen and making teas and coffees at the barista bar.
I learnt how to work as part of a team, good customer care and communication skills. I also received flow training thus I learnt food health and safety, awell as how to successfully conduct myself appropriately in the workplace.
What I found hardest about my job was working during peak times as it would get really busy between 1-3pm and I worked from 10-4pm so it would start off quite and then id be rushed off my feet by lunch.
The most enjoyable part of my job was working with the friendly staff and building up rappors with new people,I also enjoyed working for the company as it is a charity so it provided me with a sense of fulfillment to know I was contributing to something.
Team Member (Former Employee) – Chatham, Kent – 18 June 2017
Working at the reception desk making reservations, checking in and out guests when they arrived and left also making sure that each and every guest felt welcome as they entered and left the premises, assisting in cleaning the hostel making sure every room and tidy was clean. Helping out with the cooking of breakfasts and dinners for the guests and by also serving each guest their meals and maintaining the cleanliness of the kitchen after use.
General Manager (Current Employee) – London – 6 January 2017
Great company to work for, YHA care about a work life balance. From Housekeeping, reception, Nights and a busy food operation there is something for everyone. Training is good and focused on what is relevant.
Meet guests and colleagues from all over the world, have fun in a professional environment, what more do you want.
Waitress - Part Time (Former Employee) – Whitby – 7 October 2016
Not a nice company to work for don't look after staff when they have a problem don't tell you your hours that you will be working on a week to week baseis phone you telling you that you should be in when your not on the rota
Cancer Research Customer Service (Former Employee) – London – 22 August 2016
A typical day would start off with arriving on time and performing duties to the best of my abilities. During this experience i have gained several skills within the work force; for example improving my communication skills with customers. The most challenging part of the day is rush hour.
Team Member (Former Employee) – Manchester – 17 April 2016
They sometimes make some mistakes from head office, especially with bookings which is annoying for the people that work in hostels as we have to deal with the complains but the yha has definitely improve in the last years, we get pay rise and benefits, accommodation is not expensive and is usually good (depends on hostel) food is home made and cheap for us £2 each dinner, lunch or breakfast What makes it good is the people that works in the hostels, we are all outdoorsy type of people, we all are into climbing, walking running or cycling so there is a lot of healthy people in it therefor happy people.... Dealing with guests is great as they also have that hobby in common so it makes it very informal and fun.. Some hostels are more chilled than others, work can be sometimes very fast very stressful but other times you have more time to enjoy with guests and be a bit more relaxed... Hopefully head office wont try to change to much about Food an beverage and we will still be produce good food instead of becoming a weatherspoons. Growing within the company is not difficult but there are some hostels where favouritism is active so it makes it harder for some to go forward, in the lakes there is definitely an elite group including area manager, one of the managers and a few duty's and team members were they have all in their hands and the rest is invisible, but that's the exception of the rule, in the other hostels is normal people working and those things don't happen.
Health Care Assistant (Current Employee) – Johnstone – 13 January 2016
do not want you back in The fact I can get it right away with the best of the best way of saying the new song and the other hand is a good time with the best of the new song is a good time with the same thing to say it
team member (Current Employee) – Whitby – 19 November 2015
The Youth Hostel Association is a great company to work for. The staff are all friendly and good to work with. While working at the hostel I was learnt many things about the workplace and also, how to handly different types of people successfully. The Youth Hostel is an enjoyable place to work.
Receptionist/Administrator (Former Employee) – St. Paul's Station, ENG – 23 January 2015
On a normal shift, we would have a handover of what needed to be done, like online bookings and bookings that where also done over the counter. finances where handled by reception, and any general information being dealt with. I learnt alot about how to work the booking system quite quickly, and how to sell tickets for many London attractions. everyone at YHA had a very friendly attitude and I felt very warm when working, and was happy every day in coming to work. The only hard par of the job for me was the online booking, As I was not used to it and i was not present long enough to get the hang of it. I really enjoyed everything about working with YHA i wouldn't change anything.
Hostel manager (Current Employee) – Patterdale, ENG – 9 October 2014
A typical day at work may be - cooking breakfast for a large(70+) university group, cleaning hostel once they go out for the day, then an afternoon spent in the office, looking at monthly P+L, F+B income/stock/promotions. Responding to customer emails and internal emails where actions are required. Checking Rota matches upcoming business levels. I've learnt that I enjoy the hospitality industry immensley, that I'm naturally good at customer service and am able to make people feel comfortable very easily. I get a buzz from working hard, I like to have challenges that I can get stuck into and I like to change peoples perceptions of things. As a company we are lucky because for most of the hostel based staff the attraction of the work is the same, they get to do an enjoyable job for a charity and they get to live in some of the most stunning places in the UK. I've learnt that the hardest part of management is people management! Finding the right people, getting them to do the job you need them to, understanding what makes them tick and how to get the best from them. The most enjoyable part of the job is getting great feedback from our guests, that might be one individual staying for a night after a horrible day on the mountains, a primary school group coming for a week of activities or a social group attending an event in the area. Job satisfaction comes from them having a great stay with us.
Free stays, health care, positive work enviroments