They sometimes make some mistakes from head office, especially with bookings which is annoying for the people that work in hostels as we have to deal with the complains but the yha has definitely improve in the last years, we get pay rise and benefits, accommodation is not expensive and is usually good (depends on hostel) food is home made and cheap for us £2 each dinner, lunch or breakfast
What makes it good is the people that works in the hostels, we are all outdoorsy type of people, we all are into climbing, walking running or cycling so there is a lot of healthy people in it therefor happy people.... Dealing with guests is great as they also have that hobby in common so it makes it very informal and fun..
Some hostels are more chilled than others, work can be sometimes very fast very stressful but other times you have more time to enjoy with guests and be a bit more relaxed...
Hopefully head office wont try to change to much about Food an beverage and we will still be produce good food instead of becoming a weatherspoons.
Growing within the company is not difficult but there are some hostels where favouritism is active so it makes it harder for some to go forward, in the lakes there is definitely an elite group including area manager, one of the managers and a few duty's and team members were they have all in their hands and the rest is invisible, but that's the exception of the rule, in the other hostels is normal people working and those things don't happen.
Food, accomodation and people