As a key holder position my duty would be to open and close the store and declaring float and banking cash for the daily sales. Also, as a part of my day would be making a deployment plan so that all members of staff are aware of what and where they should be in the store and doing what. E.g. replenishing, welcoming customers, serving customers on the tills, dealing with delivery and staying on the shop floor to help customers. As this was my first position as a part of the management team I learnt a lot, learning how to cash up, fill banking slips, ordering change which enabled me to take on a lot of responsibility and proving that I am capable of completing all the duties that are required by me. The management in my store was good as we were all treated equally. Also, the store I working in was a pop up store and all the staff was new, it was a great experience as i was able to go through all of the stages of opening and closing a store down.
The hardest part of the job would be having less employees, and having to work a lot more hours than stated in my contract as we had to cover for the positions we had available. Also, we had a lot of deliveries coming in with very small stock room and it was hard to fit in everything.
A good part of the job was the amount of staff discount we would get and the appreciation of working over christmas by receiving a free advent calendar and chocolates.
Long hours and Heavy boxes