Productive and Fun Workplace
Guest Service Manager (Former Employee) – Wetherby, UK – 15 February 2017
A typical day at work was to manage the front desk team, ensure all arrivals for the day that their reservations and requirements were met, to enure breakfast was run smoothly and all breakfast items were replenished, to check the day meeting room was set up correctly and all av equipment was set up properly and to meet and greet the customer on arrival and run through the evacuation plan if incase there was a fire. I checked the till float at the beginning of each shift and ensured all cash/payments balanced at the end of each shift to ensure the next shifts till float balanced and was ready to go. I learned to use Opera which was the system platform for running the hotel. I learned hot to manage a small team of receptionists and completed my NVQ level 2 Team Leading. I enjoyed the workplace culture as i was face to face with the guests at all times, i enjoyed interacting with all guests especially the ones checking in for Weddings & Festivals. The hardest part of the job at the time was having been promoted from a front desk agent to front desk manager, as the team was a lot to take in at the time as i had the responsibility of running the hotel when the general manager was not in - weekends mainly. I had the responsibility of each guest's safety and also my team, i felt a great sense of pride having this responsibility as it helped me develop into my role. I thoroughly enjoyed this role and the hotel.
Guest interaction, free breakfast
weekend work, didn't suit family life