WorldPay Employee Reviews

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2.0
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used to be great, has gone downhill
Administrative Officer (Current Employee) –  Gateshead23 January 2019
Worldpay used to be a great place to work. Sadly all they care about now is their shareholders since floating on the stock market. They think that everyone is easy to replace and they treat you like that. Pay does not reflect the pressure or responsibility of the job and they are a very harsh company to work for.
Pros
love my team mates
Cons
poorly managed, lots of pressure, pay does not match responsibility
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1.0
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Dont do it!
Customer Service Advisor (Former Employee) –  Gateshead, Tyne and Wear21 January 2019
Unless you wear skinny jeans, false eyelashes or related to someone famous, you don't fit in, very clicky like a school yard... you get limited training and no help after it's ended.. try and get help during call ... don't even bother as the manager's will get back to you an hour later!.. salary is not what's stated, and many employees are seeking jobs else where! Luckily I managed to do that!!!
Pros
N/a
Cons
Everything about the company..
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1.0
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two faced management
sales executive (Former Employee) –  gateshead1 December 2018
This company has the most two faced, pathetic, lying managers I have ever come across. One female manager did not even know when her own teams had meetings and when you asked her anything she said she find out for you, then never come back to you. To many people in jobs they can't do.
Pros
money
Cons
very poor management
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1.0
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Non-supportive
Helpdesk advisor (Current Employee) –  Gateshead, Tyne and Wear22 October 2018
Although there is always something going on at Worldpay (annual parties, selling to raise for charity) this is all a mask for the true Worldpay management structure.

If you want a role where they speak about support, but clearly don't deliver on their promises and celebrate mediocrity then this is the place for you, they lure you in with promises of decent working hours and resources, and then in reality that is not how it goes, and then once in a while they leave a small gift (sweets, notepads and pens) on your desk in an attempt to make you feel valued, the managers have a system where you can I'm them to gain help while on a call, and within seconds 2/3rds of them have closed the message down, and one of the remaining will respond in about an hour (when the call has ended).

the managers can't handle the pressure and threaten with physical threats of violence, and is brushed under the carpet if you dare to speak up against them, as it makes the operation managers appear stupid for employing such a person.

if you do apply then i wish you all the best of luck in such a primitive and blatantly chicken coop company
Pros
free pens and sweets, good facilities
Cons
poor management, poor training, poor attitudes
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5.0
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Productive and fun
Relationship Manager (Former Employee) –  Nottingham18 May 2018
This involved travel and everyday was different. The culture was friendly and supportive. Management were always available and the best part about this job was organising my own diary and training staff. watching them evolve within the sales team.
Pros
benefits and travel
Cons
large work load
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5.0
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Great workplace
Sales Support Executive (Former Employee) –  Nottingham11 May 2018
Great place, busy environment, will be challenging at times but in turn is a rewarding career choice. Incentives and competitions keep you on your toes.
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2.0
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Average
Customer Service Advisor (Current Employee) –  Gateshead, Tyne and Wear23 April 2018
Work can be repetitive
Best part is other staff members
Worst part is how managers are forced to manage their staff
Pay is poor to average at best for what they expect from staff
Pros
Staff
Cons
Salary, Management, job security, high staff turnover
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4.0
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Chill Work Environment
Application Support Engg (Former Employee) –  Cambridgeshire23 April 2018
Worldpay is a global leader in payments processing technology and solutions for merchant customers. Worldpay operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
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5.0
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Dynamic
Customer Service Officer (Former Employee) –  Gateshead, Tyne and Wear4 January 2018
Spirited company with many diverse workers. Targets are made to be met but training is given and their is plenty of support if needed from both managers and team mates. Each day brings something new and theirs always efforts to maintain team spirit so team games, music and often cakes are never far away!
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4.0
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Good place to work
Service Transition Manager (Former Employee) –  London, Greater London16 October 2017
Great Work/Life balance. I've spent over 4 years here and i still love it. The only reason I'm leaving is because i need to relocate to Portugal. I would work here again.
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1.0
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Boarding Executive
Operational Executive (Former Employee) –  Grimsby, Lincolnshire21 September 2017
Great company to work for, family vibe and ethics, looked after the staff, this was until the Corporate take over which took all the companies policies and replaced with regimented robots.
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4.0
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A typical day at work
Regional Business Manager (Current Employee) –  Birmingham18 September 2017
Plan your diary, contact customers using a CRM system, make appointments, attend network meetings and sit appointments.
Target orientated, not a great deal of support
Pros
well branded company
Cons
minimal support
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2.0
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Nice Clean and Updated Location
Credit Controller (Former Employee) –  Manchester, Greater Manchester5 August 2017
Was a good job in regards to learning, some bullying going on in regards to certain team leaders, a lot of different personalities and it was like being back at school.
Pros
Good Money
Cons
Stressful, Poor communication, Poor Team management skills.
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2.0
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Terrible Place to Work
Helpdesk Advisor (Former Employee) –  Gateshaed1 August 2017
I worked on the Merchant Helpdesk it was the most horrendous job no one would help you Team Manager wise.

I asked for help and I was advised you had your training like everyone else unless you were asleep during it?

This was in the first few days after coming out of training, they were not helpful at all.

I used to have to try to struggle through as the person next to me was quite new as well and was still learning.

I was advised to use My Eyes by a floorwalker.

Surprised this place is still operating.

It was much better ran when Natwest/ RBS had it.

I would think very hard no matter how desperate you are before joining, nice at first then the mood changes BEWARE !!!!
Pros
Free Tea/Coffee
Cons
Pressure from when walking in door, expected to start early dont get paid for it
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2.0
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A fun and vibrant office with excellent training and sales standards.
Tele-solutions Consultant (Former Employee) –  Nottingham31 July 2017
I have really enjoyed my time at Worldpay, but sadly, a recent internal confirmation and consequent press announcement of a merger with a larger American organisation with 57% shares, has given rise to the potential threat of redundancies due to downsizing and job duplication. This has now meant I have no choice but to look for alternative employment.
Pros
Shares & pension
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5.0
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Great Company
IT Internal Auditor (Former Employee) –  London20 July 2017
One of the best companies I worked for however too dynamic for someone like me. Would recommend for anyone who can handle constant change whether it is set by the standards or not. Great people and teamwork is vital. Management are amazing, and very nicely connected to the staff. You meet very senior staff early on, which is nice as they recognise you from early days.
Pros
Salary, Benefits, Flexible hours
Cons
Dynamic
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2.0
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Terrible
Head of Sales (Former Employee) –  London, Greater London19 July 2017
Too big now , do not care about customers due to size.

Trustpilot reviews proving accurate and you just need to read the comments to fully understand what is going on internally.

Management at the top changing , but out imminent god knows whats going to be next.

Stay away !!
Pros
Benefits
Cons
Management
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4.0
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Worldpay
Clerical Officer (Current Employee) –  Gateshead, Tyne and Wear5 July 2017
Great place to work. A lot of opportunities, and always growing. Great staff and dedicated to customer service. Very open and honest atmosphere. Very enjoyable.
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5.0
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A good company to work for
Senior Business Risk Analyst (Current Employee) –  Manchester City Centre, Greater Manchester20 June 2017
A fun and productive environment to work in. Good opportunities to progress your career. Good salary packages with additional benefits. The company has a clear and inspirational strategy to follow.
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3.0
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Good
Compliance consultant (Former Employee) –  Cambridge, Cambridgeshire6 June 2017
Good salary, quite easy jobs, very supportive team mates, and opportunity to grow within the company! Good life and work balance, and job security as well!
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Overall rating

3.3
Based on 208 reviews
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3.4Work/Life Balance
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3.1Culture