World Duty Free Group Employee Reviews

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Good Place to Work
Loader/Driver (Former Employee) –  Birmingham5 September 2018
I worked as a Loader Driver at Birmingham Bond from 2012 - 2016 ,excellent shift pattern, good staff benefits very rare did you finish late ,they paid overtime when on cpc course, busy first thing in morning but on the whole a good job regret leaving
Pros
shift, staff benefits
Cons
none
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disgusting place to work
csa (Former Employee) –  Gatwick Airport Station, West Sussex2 September 2018
Unprofessional management, very low salary, non-stop same music with high volume, not allowed to go to the restroom or drink water if the queue is long at tills. Standing up long hours, minimum 3 hours - without break, no fresh air, cold air condition, no respect, very discriminating place...
Pros
nothing
Cons
everything
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loved it
Consultant (Former Employee) –  London Heathrow Airport, Greater London16 August 2018
great place to work and really very supportive company who always wants to develop their employees skills wishing to go back to work in wdf soon!! am lloking for a job in luton airport with this great company
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Team based , shift work , friendly and professional
PERSONAL SHOPPER (Former Employee) –  Gatwick South Terminal13 August 2018
My position as Personal Shopper was varied from day to day. Alongside assisting custmers shop before their travel, I often covered shifts on different departments, ranging from sunglasses, luxury items including Pandora and Victoria Secrets to mention a few.
I attended regular seminars to sample and learn of new products
Pros
Overtime
Cons
Not always convenient hours
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Awful company to work for, WOULDNT RECCOMEND
Customer Service Assistant (Current Employee) –  Gatwick Airport Station9 August 2018
How the company hasn't gone bankrupt I have no idea. The staff turnaround was awful, majority of staff lasted weeks or months. The leaders/ management are ignorant and treat staff like skivvys. Everything they tell you in the induction is a lie. The leaders have no work ethic and haven't received proper training, not forgetting to mention they have no people skills.
Pros
Nothing
Cons
Everything
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fun workplace, not enough opportunity to progress
Sales and Service Specialist (Current Employee) –  Heathrow, Greater London17 July 2018
good working hours with multi cultural customers and collegues, great benefit provided, but sometimes management dont seem to be too supportive, many many chances of meeting new faces.
Pros
flexible hours
Cons
poor management support
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Very Poor Management
Retail Assistant (Former Employee) –  Edinburgh30 June 2018
I worked at world duty free on a gap year and it was a fun yet challanging place. The work and people are not the challenge it the management and expectation itself that is the challange with the workplace.
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poor menegment
Assistant Sales (Former Employee) –  Gatwick Airport Station, West Sussex16 June 2018
They treate the new staff realy rude. Only the new staff do the job the old one which is friend to the menegments do nothing.
Poor menegment!!!No recomendetVery rude staffEarly morning start 4amNo time for family
Pros
parfume discount
Cons
long hours, early morning start and poor menegment
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Gran experiencia personal
Customer Service Assistant (Former Employee) –  London Stansted Airport15 May 2018
En reglas generales fue una experiencia positiva el haber trabajado para World Duty Free en el aeropuerto de Stansted. Tanto los compañeros como los managers mostraron una gran profesionalidad a la hora de emprender cualquier tarea, y también de manera personal hacia mi persona.
Pros
El ambiente laboral
Cons
El horario
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Productive, Challenging and Fun
Senior Customer Sales Advisor (Former Employee) –  West Sussex6 May 2018
No one day is the same.
Many commercial products that included Perfumes, cosmetic/make-up, spirits and tobacco.
Higher Management were less in touch with the daily running of what the shop floor can be like.
Working as a team to reach daily targets and incentive targets.
The hardest part of the job was 4am start.
Enjoyed meeting different people, from different part of the world and giving them the service they feel happy to receive from start to finish of sale.
Pros
Staff Purchases of Top Brand Perfumes and make up
Cons
Favouritism within the management team
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Bad hours. Bad management
Sales Assistant (Former Employee) –  Liverpool, Merseyside3 May 2018
I had been working here for nearly 2 years. It's not bad but it is very clicker place to work. All the senior mangers are lazy and place the blame on the normal staff.One or two mangers are ok. But the rest do nothing. There is ment to be a work/life hours, so you get to see your family/friemds but it seems like the same people always do the lates, so never get to see anyone.
Cons
Lack of quality management.
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a great team of people
Housekeeper (Former Employee) –  Gatwick Airport Station16 April 2018
a great fun and organised group of people who were very professional and gave excellent customer service to make the passengers an excellent before they re holidays
Pros
good time
Cons
no recomendations
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productive and fun workplace
Customer Service Assistant (Current Employee) –  Luton Airport11 April 2018
It's a very good job to meet new people, there's great benefits and I must say the hours are very good.
The hardest part of the job is being by yourself at the shop sometimes
Pros
long breaks
Cons
odd hours
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The best part of this job, were my colleagues..They were all amazing and very special..
Customer Service Assistant (Part-time) (Former Employee) –  London / Gatwick Airport9 April 2018
The job was quite pleasant, but,at times, it could become very manic, with people that were stressed over delayed flights, etc.It just changed, hour by hour..
The management, were not always great, as some of the managers were difficult, but,if you had a good manager, which was not often, it was ok.
The excitement of working at the airports what makes enjoyable, depending on the kind person you are..
Pros
Great colleagues, and discounts on duty free makeup..
Cons
Management never very helpful..
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Glasgow bond agency staff member
Forklift Driver/Warehouse Operative (Former Employee) –  Glasgow bond13 March 2018
Previous agency forklift driver management go into a strop if you cant work weekends and want you in on a sunday for same rate of pay

Management sticking the knife in each other
Talking about the staff behind their back then making out they are your best friend trying to turn you against other staff and managers so you will report back to them on the on going while they are off shift

Management out for themselve to see what they can get for them no interest in the good of the staff/company or other companies products

(Non management) Mostly a good bunch of guys some are a little lazy but if friends with the duty manager they get away with it daily management also try and divide and conquer by telling the staff that a person said something about their work rate but most of the time it is made up lies

Company strive on staff coming up with better work practices or company savings but are quickly shot down by management as they don't adapt to change easily

Wouldn't work here as a full time job
Pros
Start at 5am Finnish at 2.30 7 days a week 5 on 3 off rota.. staff discount on some products
Cons
Stroppy management
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crab
Sales and Service Specialist (Former Employee) –  heathrow terminal 47 March 2018
Wouldn't recommend working here
Managers are so disrespectful and rude
High turnover of staff
BIG CLICK in there if your face don't fit look out
watch your back
Load of backstage
Wouldn't recommend to anyone
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Wouldn't recommend
Sales Assistant (Former Employee) –  Liverpool, Merseyside22 February 2018
Wouldn't recommend working here
Managers are so disrespectful and rude
High turnover of staff
BIG CLICK in there if your face don't fit look out
watch your back
Load of backstage
Wouldn't recommend to anyone
Pros
None
Cons
Long hours mangers show you no respect and dam right rude
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Fun and friendly environment
Sales Assistant (Former Employee) –  Leeds And Bradford10 January 2018
My experience within my working period with world duty free, was a different but enjoyable time. With friendly co workers, understanding management and happy passenger. The day there are actual really fun but also hard . You work quite long hours but your not stuck doing the same thing for all the hours, so you don't get bored. There is always something to do, so that your not stud around. The co workers are all a laugh and you will have fun working with them. This job gives you great experience in customer service and retail, which will help you in your future careers. If i ever got the chance i would go back working for them.
Pros
friendly co workers
Cons
Far to travel to if you live a bit away
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Fun place to work
Customer Service Assistant (Former Employee) –  Heathrow Airport8 January 2018
Having worked for World Duty Free, I have enjoyed working there with the team. Staff are excellent and very helpful. The day to day job is also quite easy and relaxed that doesn't require much effort. However the Management is absolutely horrendous. They don't have a clue about anything but pretend, and would like to think they know everything. The way they speak to members of staff is a joke. very rude and abrupt. Dominating Management. Better training should be provided to Management to retain staff.
Pros
Great fun place to work, meet lots of people. Fast paced environment
Cons
Management is poor.
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Fun environment
Consultant (Current Employee) –  Stansted Airport29 December 2017
Great environment to work in. You get lost of experience with all different brands and it’s really exciting. Also you get to meet new people all around
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Overall rating

3.3
Based on 354 reviews
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3.1Work/Life Balance
3.2Salary/Benefits
3.1Job Security/Advancement
2.8Management
3.2Culture