World Duty Free Group Employee Reviews

Found 187 reviews matching the search See all 366 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
amazing
Sales Assistant (Former Employee) –  Heathrow Terminals 1, 2 & 3 Station8 November 2018
amazing place to work so much fun. met great people, very young and vibrant and exciting. Also lots of room for improvement and career progression in my opinion
Pros
free lunch
Cons
long hours
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
long hours
Customer Service Advisor (Full-time) (Former Employee) –  Jersey7 November 2018
This job requires long hours for low pay. There is little to no opportunity for progression of career.

The shift patterns meant I could get three days off in a row. Although having to wake up at 4.30am to travel to work for 2 days was draining.
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful!!
Sales Assistant (Former Employee) –  Stansted Airport1 October 2018
Never known such awful management. They sit and watch you on CCTV all day, throw you out on the shop floor and expect you to know exactly what they’re expecting without ANY training at all. No communication between management and staff. Try and turn you into sales robots and when you don’t comply with doing that they get rid of you. If you have any sort of bubbly personality they’ll just suck it straight out of you.
All this company cares about it sales and honestly, it’s not even worth the stress that comes with it.
Pros
Great colleagues if you’re lucky
Cons
everything
Was this review helpful?Yes 9NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Place to Work
Loader/Driver (Former Employee) –  Birmingham5 September 2018
I worked as a Loader Driver at Birmingham Bond from 2012 - 2016 ,excellent shift pattern, good staff benefits very rare did you finish late ,they paid overtime when on cpc course, busy first thing in morning but on the whole a good job regret leaving
Pros
shift, staff benefits
Cons
none
Was this review helpful?Yes 1No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
disgusting place to work
csa (Former Employee) –  Gatwick Airport Station, West Sussex2 September 2018
Unprofessional management, very low salary, non-stop same music with high volume, not allowed to go to the restroom or drink water if the queue is long at tills. Standing up long hours, minimum 3 hours - without break, no fresh air, cold air condition, no respect, very discriminating place...
Pros
nothing
Cons
everything
Was this review helpful?Yes 21No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun work environment
Customer Service Assistant (Former Employee) –  Birmingham / Airport24 August 2018
good working enviornment with added benefits however management isnt fair to all employees. Hardest part is 3am shifts most enjoyable part is meeting new people.
Pros
discounts
Cons
early shifts 3am
Was this review helpful?Yes 8No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
loved it
Consultant (Former Employee) –  London Heathrow Airport, Greater London16 August 2018
great place to work and really very supportive company who always wants to develop their employees skills wishing to go back to work in wdf soon!! am lloking for a job in luton airport with this great company
Was this review helpful?Yes 1No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Team based , shift work , friendly and professional
PERSONAL SHOPPER (Former Employee) –  Gatwick South Terminal13 August 2018
My position as Personal Shopper was varied from day to day. Alongside assisting custmers shop before their travel, I often covered shifts on different departments, ranging from sunglasses, luxury items including Pandora and Victoria Secrets to mention a few.
I attended regular seminars to sample and learn of new products
Pros
Overtime
Cons
Not always convenient hours
Was this review helpful?Yes 1No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful company to work for, WOULDNT RECCOMEND
Customer Service Assistant (Current Employee) –  Gatwick Airport Station9 August 2018
How the company hasn't gone bankrupt I have no idea. The staff turnaround was awful, majority of staff lasted weeks or months. The leaders/ management are ignorant and treat staff like skivvys. Everything they tell you in the induction is a lie. The leaders have no work ethic and haven't received proper training, not forgetting to mention they have no people skills.
Pros
Nothing
Cons
Everything
Was this review helpful?Yes 21No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun workplace, not enough opportunity to progress
Sales and Service Specialist (Current Employee) –  Heathrow, Greater London17 July 2018
good working hours with multi cultural customers and collegues, great benefit provided, but sometimes management dont seem to be too supportive, many many chances of meeting new faces.
Pros
flexible hours
Cons
poor management support
Was this review helpful?Yes 4No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very Poor Management
Retail Assistant (Former Employee) –  Edinburgh30 June 2018
I worked at world duty free on a gap year and it was a fun yet challanging place. The work and people are not the challenge it the management and expectation itself that is the challange with the workplace.
Was this review helpful?Yes 6NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
poor menegment
Assistant Sales (Former Employee) –  Gatwick Airport Station, West Sussex16 June 2018
They treate the new staff realy rude. Only the new staff do the job the old one which is friend to the menegments do nothing.
Poor menegment!!!No recomendetVery rude staffEarly morning start 4amNo time for family
Pros
parfume discount
Cons
long hours, early morning start and poor menegment
Was this review helpful?Yes 10No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Gran experiencia personal
Customer Service Assistant (Former Employee) –  London Stansted Airport15 May 2018
En reglas generales fue una experiencia positiva el haber trabajado para World Duty Free en el aeropuerto de Stansted. Tanto los compañeros como los managers mostraron una gran profesionalidad a la hora de emprender cualquier tarea, y también de manera personal hacia mi persona.
Pros
El ambiente laboral
Cons
El horario
Was this review helpful?Yes 1No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive, Challenging and Fun
Senior Customer Sales Advisor (Former Employee) –  West Sussex6 May 2018
No one day is the same.
Many commercial products that included Perfumes, cosmetic/make-up, spirits and tobacco.
Higher Management were less in touch with the daily running of what the shop floor can be like.
Working as a team to reach daily targets and incentive targets.
The hardest part of the job was 4am start.
Enjoyed meeting different people, from different part of the world and giving them the service they feel happy to receive from start to finish of sale.
Pros
Staff Purchases of Top Brand Perfumes and make up
Cons
Favouritism within the management team
Was this review helpful?Yes 5NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Bad hours. Bad management
Sales Assistant (Former Employee) –  Liverpool, Merseyside3 May 2018
I had been working here for nearly 2 years. It's not bad but it is very clicker place to work. All the senior mangers are lazy and place the blame on the normal staff.One or two mangers are ok. But the rest do nothing. There is ment to be a work/life hours, so you get to see your family/friemds but it seems like the same people always do the lates, so never get to see anyone.
Cons
Lack of quality management.
Was this review helpful?Yes 14No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
a great team of people
Housekeeper (Former Employee) –  Gatwick Airport Station16 April 2018
a great fun and organised group of people who were very professional and gave excellent customer service to make the passengers an excellent before they re holidays
Pros
good time
Cons
no recomendations
Was this review helpful?YesNo 4Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive and fun workplace
Customer Service Assistant (Current Employee) –  Luton Airport11 April 2018
It's a very good job to meet new people, there's great benefits and I must say the hours are very good.
The hardest part of the job is being by yourself at the shop sometimes
Pros
long breaks
Cons
odd hours
Was this review helpful?Yes 10No 3Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The best part of this job, were my colleagues..They were all amazing and very special..
Customer Service Assistant (Part-time) (Former Employee) –  London / Gatwick Airport9 April 2018
The job was quite pleasant, but,at times, it could become very manic, with people that were stressed over delayed flights, etc.It just changed, hour by hour..
The management, were not always great, as some of the managers were difficult, but,if you had a good manager, which was not often, it was ok.
The excitement of working at the airports what makes enjoyable, depending on the kind person you are..
Pros
Great colleagues, and discounts on duty free makeup..
Cons
Management never very helpful..
Was this review helpful?Yes 8No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Glasgow bond agency staff member
Forklift Driver/Warehouse Operative (Former Employee) –  Glasgow bond13 March 2018
Previous agency forklift driver management go into a strop if you cant work weekends and want you in on a sunday for same rate of pay

Management sticking the knife in each other
Talking about the staff behind their back then making out they are your best friend trying to turn you against other staff and managers so you will report back to them on the on going while they are off shift

Management out for themselve to see what they can get for them no interest in the good of the staff/company or other companies products

(Non management) Mostly a good bunch of guys some are a little lazy but if friends with the duty manager they get away with it daily management also try and divide and conquer by telling the staff that a person said something about their work rate but most of the time it is made up lies

Company strive on staff coming up with better work practices or company savings but are quickly shot down by management as they don't adapt to change easily

Wouldn't work here as a full time job
Pros
Start at 5am Finnish at 2.30 7 days a week 5 on 3 off rota.. staff discount on some products
Cons
Stroppy management
Was this review helpful?Yes 9NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
crab
Sales and Service Specialist (Former Employee) –  heathrow terminal 47 March 2018
Wouldn't recommend working here
Managers are so disrespectful and rude
High turnover of staff
BIG CLICK in there if your face don't fit look out
watch your back
Load of backstage
Wouldn't recommend to anyone
Was this review helpful?Yes 9No 1Report
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at World Duty Free Group. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 366 reviews
579
4102
377
247
161

Ratings by category

3.1Work/Life Balance
3.2Salary/Benefits
3.1Job Security/Advancement
2.8Management
3.2Culture