Never heard back from them!....
Used to be a great & very pro active agency, unfortunately they have re structured their team (please note, this is a completely constructive feedback).
Upon walking in, there's a smile & a friendly "hello, how can I help" from the front desk, but then you are left awkwardly standing in a deathly quiet 'open room' where there is no privacy offered & every staff member sat behind their desk can overhear (you could hear a pin drop!) your sometimes confidential & sensitive circumstances.
They currently have a certain managerial staff member (recruited from an old closed agency from down the high street) it's got to be said, sadly another one of those individuals who are oblivious to how they come across, can be quite abrasive & patronising at times, not the most warming & best of personal/people skills I have experienced (& others agree too), especially if you are nervous & new to visiting the agency for the first time.
Have been signed with Acorn for four months now & not heard anything back, it's fortunate that I am able to actively search for recruitment on my own back & not to rely on Acorn.
Will not be using or recommending this agency again.