Pensions call centre assistant (Former Employee) – Redhill – 28 July 2018
It was a stop job for myself. The staff and team were really nice, However, working in the call centre was probably not the best place to be if you want to be treated well as, with any call centre, your value is measured by how many minutes you are ready to take calls every day.
Lead Associate (Former Employee) – Ipswich, Suffolk – 31 July 2018
Job is fine, however the management (the London based management responsible for my team) were awful. Bullies, brash, arrogant etc. I was bullied by the management to such an extent I had to leave without anything to go to.
pensions (Current Employee) – Reigate – 4 July 2018
If you wish to learn about pensions this will be a role that you will learn and need to learn very quickly . The team you work with make the role. The administration departments work well however the contact centre can be a very hard and fast pasted environment with a lot of work and targets to meet, be prepared to learn many different schemes and have a vast knowledge throughout aswell as being capable to multi task.
A very good learning ground and supporting colleagues
Project Associate (Former Employee) – Malaysia – 4 March 2018
I got the opportunity to work with WTW for a year and a half. Throughout this entire time i was exposed to small and large projects and gained a lot of experience through it. Having worked in a fast paced environment, it has taught me to work under pressure better and handle challenging situations in a calm manner. Having projects across the country, i learnt to manage clients and teammates through good communications. Having dealt with many clients, i learned the art of managing clients and maintaining good relationships.
Work can be very repetitive but the working environment is relaxed and only those with management responsibility tend to stay late. The company charge clients more than any other competitor but basic wage is low. They justify this by saying the bonus and benefits make up for it but most benefits aren't relevant to young people and the bonus calculation is not transparent. The company seem happy to train people up and watch them leave, then replace them with cheaper people. Good if you have no experience but staff retention is poor.
No pressure to stay late, give chances to inexperienced people
Director (Former Employee) – London and Reigate – 2 January 2018
I had a very long and productive career in WTW. The company truly lives up to its values and the people within are amazingly talented - it was always the people that kept me there - at all levels. The culture is about excellence and client service.
Excellent career opportunities and a supportive environment but poor work/life balance. Workload is intense and not for the faint hearted. There are a lot of experienced people who like things done a certain way making it hard to change but definitely not impossible.
Adminstrator (Former Employee) – Epsom, Surrey – 9 May 2017
Interesting role with variation day to day. Management overall were supportive. Most enjoyable was the variation and the people. I learnt a lot about the different software that companies use and the different programmes used to make a successful business. I enjoyed all of the work I had to do.
At Towers Watson I worked alongside my team leader who effectively taught me about the pensions industry as well as how to handle my own workload but to also work as a team. Frequent day courses to further my understanding of the industry were very educational.