William Hill Employee Reviews

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Okay work
Relief Deputy Manager (Former Employee) –  Blackburn17 April 2018
Shop life was fun and interesting, however the company has made a lot of changes and put a lot of pressure on staff, whilst giving less benefits to balance this.
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stressful
Customer Experience Assistant (Former Employee) –  North West13 April 2018
They expect way too much from you but never give back the management is terrible and never deliver rotas on time sometimes within 2 days of the week you're waiting for, the shift patterns are terrible and they expect you to travel here,there and everywhere, there is never any recognition for when you do things that are good for the company but the split second something goes wrong they come down on you like a tonne of bricks, The only part of the job i enjoyed was the banter with the staff members i worked with and also with the customers
Pros
none
Cons
long hours, Shift patterns, no communication
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Productive work place
Customer Experiance Manager (Current Employee) –  London6 April 2018
William Hill is a good company to develop your self.
William Hill has ok benefits and it's a great company.
It's a great place to improve your comunication skills...
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Great training
Customer Service Officer/Cashier (Former Employee) –  Newport, Newport5 April 2018
Great training provided for staff and individual shop managers are great but unfortunately this doesn't follow up the ranks! Great for young people not the best for families
Pros
Birthday holidays, great teams fun changing enviroment
Cons
Lack if senior staff support
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good place to work
Cashier/Sales Assistant (Former Employee) –  wakefioed3 April 2018
alot of fun, left due to relocatioon. customers were easy to talk to and the work wasnt too taxing. nice hours and managers let you be flexible with days/hours where ossible
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Good training and some good staff. Seems to be run by people who never worked in shops dictating how best shops work.
Shop Manager (Former Employee) –  Goldthorpe27 March 2018
I got really good training and support from staff in shops. The support and communication from management was poor and often not seen until something wrong or needed from them.
Pros
Flexible with hours
Cons
Staff turnover and lack of support
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Used to be a great job.
Co-Manager (Current Employee) –  London26 March 2018
William Hill was a great place to work, flexible hours to suit all, good rate of pay and a clear promotional path with excellent training.

Unfortunately "used to" is extremely appropriate. The flexible hours still exist if you are lucky enough to be placed in the right shop. All too often however you will be abused and blackmailed from day one by stressed upper management. The salary that people had worked for years to attain has been slashed down to basic costing people thousands. Loyalty is a dirty work in William Hill, the longer you work for them the worse you will be treated. The is almost zero upward movement now available due to the restructure and the training department has all but shut down.

Used to be fantastic. Used to.
Pros
Flexible Hours
Cons
No job security, no promotion possible.
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Great work
Customer Service Assistant (Former Employee) –  Amesbury21 March 2018
I worked there while at college. Great experience in data entry and really got my speed at typing and processing skills up to standards while translating bets.

Even while working by your self, other shops are only a call away so you can have a good natter while working, which is encouraged to keep contact and make sure all shops and communicating.

Top rate training, days to go to London and learn everything from first-rate customer service to calculating bets without calculators.

Overall the staff and customers were fantastic to talk to and I really enjoyed my self, while working there.
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lacking
Customer Experience Manager (Current Employee) –  Wetherby18 March 2018
non-existent middle management cause issues that HR department are reluctant to resolve regardless of legal obligations, Regional managers do not care for shop retail staff and openly discuss them as fodder.
Pros
get paid
Cons
long anti-social hours
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Good if you like Racing.
Managing Cashier (Former Employee) –  Plymouth15 March 2018
Rushed in and never thanked for succeeding. The shops vary and of course are not all the same. There is a clique culture within the workforce and on quiet nights becomes a gossip hive. Once racing is finished you have to stay open for a further 5 hours when no one is about, on the off chance some addict will enter to play the machines.
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repeatative
Customer Experience Manager (Former Employee) –  Leeds, West Yorkshire13 March 2018
typical days work
long hours
repeatative days
no benefits
no praise
feel forced into over time
alot of work for the money
dealing with alot of angry customer
Pros
none
Cons
long hours
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fun
CUSTOMER SERVICE ASSISTANT (Former Employee) –  birmingham12 March 2018
a licensed betting office is not the environment it used to be there is a lot of social problems crime that occur day to day that one is exposed to.a typical day being vigilant to prevent crime.
Pros
nature of work was fine
Cons
being exposed to crime
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Pay was nice and benefits too
Cashier (Former Employee) –  London6 March 2018
Although this job is risky due to the customers, the training and pay is good and they prepare you for the work you are about to face. If you are a full time member you also receive a heavily discounted zone 1-6 oyster card for the year.
Pros
Discounted travel around london
Cons
Risks with angry customers
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The company was good 5 years ago. It’s not now
Customer Experience Manager (Current Employee) –  Middlesex5 March 2018
Management is very poor at William Hill now due to a structure change. The employment quality is low. The only perks of William hill are the benefits I.e sick pay after so many years. Also the shift work may work for some people
Pros
Good sick pay
Cons
Poor management and skill level of staff
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Alright
Customer Service Assistant (Former Employee) –  Birmingham, West Midlands4 March 2018
Massive bias in the workplace. People who are good at their job get over looked by people who aren't for management opportunities. Area Managers dont really care about their staff, you're just another number to them.
Pros
none
Cons
Long hours
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Worst pay from the worst bookmakers
manager (Former Employee) –  St. Neots3 March 2018
William hill is the 3rd bookmakers I have worked for and by far the worst, they say they are the best but pay minimum wage, you spend 3 months training and working through books, going on training courses to get abused by customers. Don't expect management to stick up for you if a customer attacks you either, if they spend money then they'll let it slip. Hours are awful
Pros
Get to sit down a lot
Cons
Pay, bonuses, management, hours
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Ok job
Casheir (Former Employee) –  London24 February 2018
this is an ok first job. You don't work with many people so very hard to gain skills and learn from others. You will be in a cubilacle on your own most of the time which is a little boring
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Okay place to work.
Customer Experience Manager (Former Employee) –  Birmingham, West Midlands21 February 2018
No work life balance and never credited or appreciated for good performances. Always asked to do many favours and a lot of travelling sometimes working fourteen hour days.
Pros
None
Cons
Long hours of lone working.
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felxible hrs
Customer Experience Assistant (Current Employee) –  London, Greater London21 February 2018
Flexible hrs and interesting environment.dynamic way of working.Good pay, a lot of opportunities to develop your skills.five weeks of holidays per year.
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Good Job for Student
Duty Manager (Current Employee) –  London17 February 2018
Good job for student as the hours can be flexible. Work/Life balance is only practical in a part time position. Can advance in the job fairly quickly to managing position.
Pros
Can move up quick for the right person
Cons
long hours
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Overall rating

3.0
Based on 608 reviews
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