Stock control / delivery worker / merchandiser (Former Employee) – Liverpool – 18 April 2018
No typical day, constant rota and job changes. Weekly pay constantly messed up to keep store weekly balances in the black. Company required admin was too demanding which affected normal working day routine as it was constantly passed down from manager. New management was poor. Not strong enough and allowed offer stock etc to sit in warehouse loosing us many sales. Workplace culture - whoever shouted the loudest got listened to and so several staff were bullied but Management knew about this but would not put a stop to it and the ones who did the bullying were the ones who were most flexible and willing to work extra hours. Hardest part of job was finishing a job before being given something else to do because someone had not done theirs, Best part of the job was working with people I liked and part time
good 20% discount
constant rota changes, short staff poor accuracy of wages
Section Leader (Former Employee) – Staffordshire – 14 April 2018
I worked for this company for many years. Up until 8 years ago this was a good company to work for then other members took over and it became a joke. The manager we had was a joke, rota's were changing at the drop of a hat with no notice. Tasks and duties were off the scale and unrealistic. Not a pleasant place to work.
Customer Service Assistant/Cashier (Former Employee) – Worksop – 14 April 2018
Worked here for about 13 years and could not wait to get out, staff treated and spocken to like a piece of rubbish, totally demoralised in front of other staff by manager and received no praise or thank you even when you go out of your way to give good customer service or work past your time. It's horrid!! Some of the team members are lovely but others go out of their way to cause trouble like little children. No proper schedule Rota is week by week and working 3 hour shifts over 5 days!! Might as well have a full time job. Bad management
Customer Service Assistant (Former Employee) – Penge – 10 April 2018
Overall relaxed and enjoyable job desperation and job role which included specifically unpacking and replenishing stock during evenings, however I asked for a more complexed and challenging role and asked to learn new opportuntities and experiences as well as change of hors which the manager didn't want to discuss nor help me with. Management were very unorganised and dismissive with most things.
Fun workplace. Staff and Customers were very friendly
Team Member (Former Employee) – Crewe – 29 March 2018
I loved working at Wilko's. The job was an evening shift 7-10 on week days and 6-9 on weekends. The ays were always different so I could have a super busy day one day and a calm, relaxed shift the next day.
The members of staff were so friendly to the new workers, they showed us how to arrange shelves, how to talk to customers, and made working there easy.
They staff helped us with problems of all sports e.g. finding where an item is supposed to go or helping us pack up broken stock.
The pay was £7.38 an hour which was a much better wage compared to Coral Reef.
Customer service assistant (Former Employee) – Milton Keynes, Buckinghamshire – 28 March 2018
it is a nice place to work if your only looking for part time hours, but towards the end I needed more then that, it is like a little family there, I have got my retail experience so if you was to start from the bottom this would be the ideal place to start
staff (Current Employee) – Manchester, Greater Manchester – 22 March 2018
The only good part about the job is the people I work with. Things have gotten to the point that most members of staff do not want to be there. Myself included. Completely destroyed my mental health. Management staff are petty and hold petty grudges if you aren't on their best side.
Wilko can be a great place to work, however, over the years the management has changed and not for the better. There's no team or gratitude for the hard work you would do. No real appreciation or fairness. I started as a cashier and then moved onto a lot more responsibility - but on the same pay - is that fair? no. I'm glad I got out when I did.
General Sales Assistant (Former Employee) – Scarborough, North Yorkshire – 17 March 2018
id be part of a small team of between 5-10 working evening. id stack shelf work merchant dice and take stock orders. time management is vital in this jobs as your only allocated a certain time frame to complete sections of the store.
till supervisor (Former Employee) – clowne – 12 March 2018
years ago, this was a company worth working for. progression was good, and training was amazing. unfortunately, in January 2018 the company made me redundant by restructuring. so the position I had, that the company encouraged me to take, took it away from me