i love to work on platform 10/11 (coffee to go) which was part of the (WHsmith ) because i need to make coffee for customers which i love to because i am very creative and quick learning type of person so, i know that in WHsmith we need to sell food or product by scanning which is ready to go and already packed from its companies but when it comes to coffee we have to make by our own hands which is challenging and i love to learn challenging and new things.
Sales Assistant (Current Employee) – Caernarfon, Gwynedd – 11 October 2018
For the first few months, I enjoyed working here but staff experience is dependent on which store, my manager is fair and always wants the best even though we rarely see him. Work there for over a year and you'll look for something new.
Sales Assistant (Former Employee) – Amersham – 11 October 2018
WHSmith was a good company to work for through my teen years, the hours fit around my school and college life well. However I found the company does not care about their staff that much, not paying correct amounts, I couldn't access my online payslips for years and no one did anything about it when asked. The company cares to much about saving money than caring for their staff, often people having to work shifts on their own due to lack of staff and 'no budget' to hire anymore - if they did hire staff it would be school students with a 4 hour contract unable to pick up any other hours than one shift on a weekend. This created a negative environment between managers and staff with poor communication about shifts.
Customer Service Assistant (Former Employee) – Knutsford – 7 October 2018
Learned to communicated with people. The hardest part of the job was doing night shifts or when i had to be in the store by myself in busy time. The most enjoyable part was to be helpful for any customers.
Sales Assistance (Former Employee) – Heathrow, Greater London – 4 October 2018
not even going to waste my time, too many problems, I really don't know where to start.
From mangers to staffs, the whole thing is up in flames senior mangers stealing from the company staff just don't bother to show up to work and changes are you are left by yourself in a busy store which happen to me on my first week. No response back from feedback by managers find excuses to blame you and cover themselves etc, etc, etc.
General Assistant (Former Employee) – Exeter, Devon – 4 October 2018
I know it was only a work experience but I think the services there was bad I wasn't completely notified about what I was doing on my first day and I didn't really enjoy my area I worked I wished I could of done different things but the person I worked with was lovely not all was bad.
It poor pay for what you work for. The company dont provide any support towards yourself or in different situations based around customers. Not enough training is done and therefore would be unsure in a hazardous situation. You have no choice half the time when you work and your unable to have any time off throughout large chunks of the year.
Absolutely awful company to work for, not paid on first pay date then made to wait 5 days for wages which are not right and can’t get hold of anyone in the payroll department all day goes to answer phone.
No training, no health and safety, contract brought to me in the middle of baking food so never seen it as manager never actually handed to me, have asked for copy haven’t received it yet, poor pay and poor management!
Sort it out WHS! Absolutely disgraceful leaving me with no money to even be able to eat for 5 days! And now the pay is wrong and doesn’t cover my bills and no one seems to Care
Sales Assistant (Former Employee) – Skipton – 3 October 2018
I would open all the News delivery and check it off the delivery note to ensure all the stock was correct. Then i would display it in the correct areas and tidy along whilst i go. Remove all the old titles from the shelf and scanned them out accordingly with the correct paperwork and seal them to keep them secure. At lunchtime i would assist on the till delivery excellent customer service and reduce waiting times for the customers. I would then check the customer orders are up to date and that all the correct magazines were in the right folders.
Sales Assistant (Former Employee) – Taunton – 2 October 2018
although the pay wasn't good it still gave me experience in retail and was a-good first job for me. The people where relatable and even enjoyabel to Work with at times which made the hours sometimes seem shorter when you and the staff got along. a major con for WHsmith is the older customer base which is not something they can change as it is their target audience, however, I found that the majority of the customers are quite rude, and helping the customers might not always stop them on Making comments, this doesn't apply to all the customers however and some can be quite pleasant.
When working here no training was given, shift times were all over the place (part time) so it would suit the company to call me in for 4 hours (waste of fuel), poorly managed shop that didn't want to fix any broken equipment and was more interested in selling the promotion items at the till so he could get praised by the management from above, oh and if you didn't meet your weekly target your name was highlighted in red and you were singled out. Probably the worse job I've ever had!