Head office live in a different world to the stores. They love to brag about all the great work they do for example to do with mental health. Yet their stores are the most unhealthy places to work. Appalling pay, particularly for under 25s, appalling management, always short staffed and high workload and pressure on store staff, no standards, no proper training. The colleagues are generally nice so if you're a Sales Assistant who doesn't need much money, it can be okay if you have a nice manager, but the vast majority who try to climb the ladder fall off incredibly quickly because it is impossible. Managers are put into manager positions with no training, get overwhelmed and ill, leave. Senior management pretend they have not heard this feedback.