A typical day at work would include allocating children to services, printing or ordering their passes and sending them out. In addition to this, complaints and queries would be dealt with via telephone, email, letter and Twitter. Databases would also need maintaining and updating on a daily basis. I learnt the importance of prioritisation, how to work under pressure, treating each customer equally and calmly and how to use a new piece of software known as Routewise. The management were there without interfering too much but also approachable. Co workers were very hard working, accommodating, jovial and polite. The hardest part of the job is trying to finish admin work whilst manning the telephones and answering queries for the public. The most enjoyable part of the job is finishing a task that has taken a long time due to the complexity and also the co workers.