The best part of the job was streamlining all the admin function following a number of temp staff being in post. Working with a real committed group of people who genuinely had the service users welfare at the core of their work. Hardest part of the job was the restrictions in paying the amazing respite carers less than their worth and working within professional boundaries was sometimes a challenge.
A typical day was spent being supportive to carers who were calling in in person or on the telephone, liaising with GP's, police, family members, typing correspondence, dealing with morning mail.
Management was supportive and professional; what I learned was that an altruistic career was the one for me.