Hard working and Inclusive workplace
Customer Service Assistant (Former Employee) – Berkhamsted – 20 May 2018
A typical day would require a high level of customer service, through micro managing each situation as it happened as to provide the best customer service to each individual, as no two situations where the same. The culture within the business was welcoming and supportive, as all employees would work harmoniously to ensure a productive work place. However, some of the management approaches were autocratic which lead to some conflict within the workplace between individuals. The hardest part of the job was dealing with the 'Difficult' customers and when working as a supervisor in busy periods, as the store could become chaotic. The most enjoyable part was the connectivity between me and customers, when providing customer services.
John lewis partnership card, customer communication, empowerment, employee relations
Long hours, management structure