Customer Service Assistant (Current Employee) – Aylesbury, Buckinghamshire – 9 January 2018
I enjoy my work in Watrose. I like interactions with the customers, conversations with them, and to be able to hear their opinions about everything. Also like the diversity of doing different tasks everythime.
Customer service (Former Employee) – Barry, Vale of Glamorgan – 31 December 2017
I worked for a short while in Waitrose. There are many aspects of Waitrose that set it apart from other retailers in the UK. It has a unique customer base and is very original in the way it benefits its customers.
Customer Service Assistant (Former Employee) – Esher – 19 December 2017
A nice company to work for, tend to hire nice people. Customers are friendly but unfortunately the job is little more than it seems which is working for a supermarket, however do learn excellent customer service skills.
Customer Service (Former Employee) – Oxford – 17 December 2017
Very fun work place, worked with a lots of new and helpful workers. Learnt how to organise stock and interact with other people. Got to understand the importance of working and the achievements and rewards for work.
The job itself is good, with most of the staff its enjoyable however, can be made a difficult place to work and enjoy working. employees make it flexible with a college life however managers don't, and if no one can cover your shift is very difficult to be able to put college life and commitments first.
Customer Service Advisor (Current Employee) – Wolverhampton, West Midlands – 9 November 2017
Waitrose is going through a revolutionary structure change. All Partners are expected to be multi talented and work in all departments. Some Partners are not very cooperative because they are set in their ways and will not change. Many are used to just sitting at a checkout for the entirety of their shift and are too idle to get up off their backsides to do some proper work. They will use any excuse to avoid certain areas. Some even feigned diarrhoea and food poisoning in order to avoid working on the meat and fish counter. The reverse situation also applies. Many Partners think it is beneath them to work on the checkouts, and some of them have to be dragged kicking and screaming from the shop floor to help on checkouts at busy times. Management is too lax. Partners routinely turn up five minutes late for their shift and think they have done nothing wrong, but they moan if they finish five minutes late. Modern Waitrose is doomed to fail unless they weed out the lazy Partners. I love working for Waitrose, and I love my customers. I try to be a role model Partner in the hope that some of my conscientious work ethic rubs off on other Partners.
Excellent discounts, I am trusted by management to do my job unsupervised
Customer Service Advisor (Current Employee) – Ashford, Kent – 30 October 2017
Enjoyed working here but no career development for older staff. The partnership is a great concept but the implication of modern waitrose is challenging as it dose not take into consideration partners disabilities or their strengths
Customer Service Assistant (Former Employee) – Beaconsfield – 16 October 2017
Great starter job, must be frank with managers if you wish to progress up the career ladder. Very loyal to partners and the whole 'partner' not employee system is extremely rewarding. Customer service skills and enthusiasm necessary
Customer Service Assistant (Former Employee) – Oxford – 5 October 2017
This was work experience so it is difficult to review the company. I enjoyed my time there i was able to learn how to work in different departments and it helped me to get experience in customer service.