Waitrose Employee Reviews in London

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Good but it could be better
Supermarket Assistant (Current Employee) –  London, Greater London17 June 2018
The company is very good. They have a good culture and the management is always nice to you, in the sense that they alway greet you and ask questions about your family and so on. You don't have any pressure to do your job and they are not constantly looking at your every move.
They are very flexible, with the working hour so you can easily accommodate your time. It is wonderful if you are a student or have children.
One bad thing is that you hardly ever get any feedback about your work so you might think your are doing great but they may think differently. There is no way for you to know how is your performance. It is only when you have your yearly appraisal that they tell you staffs that you did not do and for that reason you won't be getting a pay raise this year.
It is very hard to climb up the leader if you happened to be a non white British person. They care too much about the way you look and the way you speak rather than your actual performance and your ability to do the job. It feels like you have to be punished for speaking with an accent or having brown skin colour.
Pros
Discounted food, great employee discounts. Yearly bonus
Cons
Hard to progress within the company
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Secure and Welcoming
Customer Service Assistant (Former Employee) –  London8 June 2018
Waitrose as a company looks after its customers to a very high standard and the same can be said for its employees. Excellent staff benefits, a friendly working environment and job security.
Pros
Staff discount across multiple brands
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Not to bad good for a first job
Sales Assistant (Current Employee) –  London22 May 2018
Worked at two loactions, first location was very good, really nice atmospehere and lots of variety. Moving to the second loaction, it is not at good, no work variety at all leading to long and boring shifts. Overall management is good as long as you are working hard.
Pros
Good benefits
Cons
limited variety
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good workplace. good benefits from company dividends
night stock replenishment (Former Employee) –  London21 May 2018
Nice team. Rather intense night shift. Could not adjust to the night shift. Asked to leave.

Good and polite introduction to the Waitrose branch.
Typical day at work would be stocking shelves and maintaining high standard.
The management were helpful in understanding the role.
The workplace culture was however not very approachable.

The hardest part of the job was working night shift and working intense shifts.

The most enjoyable part of the job was learning new skills and meeting new people.
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hard work
Night staff shelf packer (Former Employee) –  London, Greater London11 May 2018
i worked night shifts here i also worked every weekend nights so i guess i left here to get a social life again. the nightshift pattern was not great for my body too
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Difficult working environment
Sales Assistant (Current Employee) –  London3 May 2018
The work is quite varied so you could be assisting customers, sell on the checkout, replenish shelves, check dates and discount, take deliveries. Each person will tend to fall into a pattern. However, since the recent changes, you are now expected to switch between any task you have been trained to do at any point in time during your shift. This can be very tiring.

Most Partners are friendly and go out of their way to help you, however you will find the odd one or two people that seem to give you a hard time for no reason. The Partnership does seem to care about your development and training is good overall, but management can have unreasonable expectations at times, expecting you to finish tasks when you are being spread too thinly. Some managers don't seem to know what the others are doing, as one can instruct you to do one task and a few minutes later another will question why you have been doing it.

Most of the customers are reasonably pleasant although some can be rude and not appreciate the nature of your working pattern and the fact that you cannot have the shelves fully stocked all of the time. You will hear some grumble about there 'not being anyone there to assist them'. Many of the issues can only be resolved by a policy change. You need to be able to take it in your stride and not let things you can't influence affect your ability to do the job.

Certain aspects of the job can be very physical and tiring. The work is often monotonous and repetitive.

You do get 15% off Waitrose purchases and generally 20% off John Lewis after working here for 3 months.
  more... There is also the bonus (which has been decreasing in recent times). A lot of food seems to get thrown away even though it is perfectly edible (veg for example doesn't become inedible the moment it passes the best before date). I understand that it gets sent for anareobic digestion to produce energy, but wouldn't it be better to sell it to Partners at discount?

I would say this is a good job for students or those without much experience of the work place. The bonus and discounts don't really make up for the low wage, although this can be increased very slightly based on performace.

Retail is a very competitive sector so to some extent the Partnership's hands are tied in how much they can afford to pay/working conditions. Having said that, if you want to work in food retail then you could do a lot worse than working for Waitrose.
  less
Pros
Bonus, discount card, friendly work colleagues
Cons
Low pay, changing work conditions (usually for the worse), unreasonable expectations, restrictive holiday policy, flexibility required but mostly one-way
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okay place at best
SUPERMARKET ASSISTANT (Former Employee) –  victoria street, london24 April 2018
i worked in the victoria street waitrose and the the only good thing there was the money, benefits and the fellow staff. the managers there were cheeky and rude at times. i'll always be grateful for the opportunity but something needs to happen when it comes to the management there
Pros
free lunches
Cons
management
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Working environment
Supervisor (Current Employee) –  London15 April 2018
Horrible environment to work in. Managers are awful most are untrained and got their position because of who they know rather than what they know. The do not care about personal problems that you may face and often lead you to be depressed and stressed.

Only way to progress in this company is to be white or to suck up to them.
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fun
Committed member (Former Employee) –  london25 March 2018
fun place to work part-time whilst at school and uni, friendly environment. Highly customer service based, sometimes physically challenging usually serving customers
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really nice work place
Supermarket Assistant (Current Employee) –  London6 March 2018
Good place to work at, friendly and multiculcural atmosphere. All kinds of age and engaged colleagues.
If you are an excellent team player looking for a fun place to work then look no further.
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Good place to work
Replenishment Assistant (Former Employee) –  London, Greater London3 March 2018
Your experience working at Waitrose will mainly boil down to how competent and strict your manager is. I believe I mostly got lucky as I was able mostly at my own pace and could take my breaks when I wanted. This will likely not be the case for too many people.

The job itself is ok, although it's extremely easy to hit a wall for development after 6 months and advancement is on your own initiative. Running for things like forum rep and being a hardworker will put you in good stead, although I personally know employees who have worked for 5,10,15 years in the same position and haven't been allowed to advance.

Worst thing about the job are rude customers and the insanely monotonous work you do for 38 hours a week. "Facing-up" shelves for 7-14 hours a week, stacking shelves and occasionally being able to help out a customer.

Listening to music/radio/podcasts before the store opens was the only saving grace from the work.
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Productive and fun environment
Customer Service Supervisor (Current Employee) –  London, Greater London7 February 2018
Waitrose is a very productive and fun environment to work in. A place where the company looks after their employees and management actually care about you as an individual.

Great flexibility, great place to work while you are studying also, as the pay is good.
Pros
Discounted lunch
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Productive and friendly
Customer Service Assistant (Former Employee) –  London7 January 2018
Encouraged me to develop on my social skills within a work environment, focusing majorly on the importance of team work and character building.
Professional and useful work experience
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Fine
Fresh Food Assistant (Former Employee) –  London13 December 2017
I worked a night shift so my contact with the day-to-day working culture was limited. I was worked pretty hard but this was normal; bosses were pleasant and fair.
Pros
Good bosses
Cons
No free lunches
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Productive workplace
Work Experience (Former Employee) –  London, Greater London10 December 2017
This work experience allowed me over to period of a week to try different roles throughout the store. The roles included ambiance, stock management, and customer service.
Pros
Discounted lunches
Cons
Short break times
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Fun Workplace
Supervisor - Part Time (Former Employee) –  London16 November 2017
Amazing place to wotk while in education as they are very flexible and push you for your studies aswel. The managment really take care of you and working conditions are first class.
Pros
Amazing Lunches
Cons
Can get really busy
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Well established supermarket
Part time Customer Service Assistant (Former Employee) –  London, Greater London5 November 2017
Waitrose was a quality place to work for where you can gain a lot of experiences and progress onto managements schemes if you want t make a career of it.
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Nothing special
Sales Assistant (Former Employee) –  London1 November 2017
You'll end up doing routine job every day, year after year. No promotions, despite all promises. Management isn't helpful, not saying about being professional.
Pros
Partner discount card
Cons
No promotions, hard to book holidays, no planning/strategy, arrogant management
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productive
Sales Associate (Former Employee) –  London18 October 2017
waitrose treats their staff excellently and everybody communicates well with each other.
They are great with the food for staff. good pay and customers don't tend to be so bad.
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Great Place to work at
Supermarket Assistant (Current Employee) –  London13 October 2017
You will learn a lot about processes and systems involved and get a real insight knowledge on how a supermarket is run. Everyone is friendly to work with.
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Overall rating

4.0
Based on 1,398 reviews
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