Great team of partners, poor management
Customer Service Assistant (Current Employee) – Wellington, Somerset – 14 July 2018
The partnership is a good solid safe place to work with good benafits and high levels of staff welfare.
Waitrose have a good route for progression if you’re looking for a career in retail, however Wellington is a poor store for development and you’d be better off elsewhere.
The team at Wellington are very hard working with lots of support from co-workers but it is extremely pressurised due to very low levels of staff.
The senior management are poor and reactive rather than proactive, can’t see how under pressure the staff are on the floor and frankly don’t care as long as the sales keep coming. The manager is blinkered, doesn’t want to know about problems, doesn’t engage with staff, the deputy flaps, panics, micro manages everyone and is rude to the point of bullying.
It’s such a busy shop that there is no time for proper training so staff are fraught and put in the position of not being confident at what they are doing.
Good benafits, secure job
High pressure, low pay, poor training/progression