Challenging working environment, the people make the job
I cannot fault Waitrose on the personal development front - if you want to train and develop a career in management within the retail industry, they will invest in you. Its a challenging environment in retail, and we were frequently short-staffed and overstretched, which made for a difficult working environment. If you're after good work-life balance - weekends and evenings off etc - then this isn't the job for you. However, my colleagues were normally supportive around shift swaps and I would usually do all I could to allow shift swaps for my team if they had appointments/events etc that they wanted to attend. Pay was pretty good - based on your performance grading alongside market increases, and the package of additional benefits were excellent. You also get a say in the business - I know some people didn't believe this was effective but I definitely felt more valued than I would have at Tesco or Lidl! I was made redundant when my store closed, and the package offered was excellent.