Night Replenishment (Former Employee) – Crewkerne, Somerset – 17 October 2018
Work/life balance not great as sleeping alot throughout daytime but then not really in a position to moan when it was my choice to work nights. Great pay which shows their appreciation to their staff. Downfalls are that if you join just after all staff have booked their holiday for the year, then they will book all your holiday for you. Also all new staff who join/joined after Sept 17' get 45 minutes break compared to 1 hour 45 minutes for employees who joined before Sept 17'. Management friendly/understanding. Frequently late notice to be asked to start work earlier, which is a pain in itself considering it's nights. It's night work, so it is what it is I guess.
• Year 1: Replenishing and restocking the store, ensuring a high level of stock management efficiency. • Year 2: Serving customers on checkouts and responding to customer queries in a polite and professional manner; Customer service and assistance. • Demonstrating in-depth knowledge of key Health and Safety standards used within the industry. • Year 3/4: Managing stock control, training new team members in key competencies and office administration. • Following completion of my degree I was put in contact with head office to gain experience within the retail supply of seafood products.
Very stretched work force expected to cover several departments at any time due to a small number of staff in a large store. Found myself taking on several "supervisory" responsibilities but frequently refused the associated wage
great money for teens, lovely company but management could always be better
Supermarket Assistant (Former Employee) – East Grinstead, West Sussex – 8 October 2018
at my workplace i was able to learn alot of skills which was really useful at home such as that of meat and fish and deli. some managers were amazing, some not so much. if you need to communicate something do it yourself as they wont help you out! not very great options if you want to go further in the job but apprenticeships for some which is good.
loved every minute working there, the people that you work with really make it worthwhile and incredible experience to have. They will take care of you!
discount in waitrose and JL with other benefits like discounts at the cinema or day trips
An excellent business to work for and be part of. All staff at Waitrose and Partners are partners in the business and therefore share in the responsibilities as well as the success. To really reap the benefits, you need to be fully engaged and give it your all.... The the world of the Partnership is your oyster!
Branch Team Leader (Former Employee) – London, Greater London – 4 October 2018
The company was enjoyable to work for however internal development of some colleagues was neglected a little as some people were 'too good' to move given their skillset. Friendly team excellent communication from head office. HR was fantastic as were benefits in the business. Drawback in the business was since an internal store restructure with removal of sections people lost key knowledge in specific areas even though they were crossed trained and managing a team of over 100 on just one rota was negatively impacting resourcing.
Good benefits, pay alright, very good HR, employ the right type of people
since the restructuring in stores communication and resourcing has been difficult
highly trained partner (Current Employee) – West Hampstead – 3 October 2018
A lovely work environment with kind hard working individuals who appreciate and reward hard work. Though budgets need to be cut as they do everywhere, I appreciate this company greatly and recommend it as a place to work
Supermarket assistant (Former Employee) – London – 3 October 2018
Some days are busy but you are always trained and well-prepared. I learnt something new everyday and if you want there is scope to be up-skilled in other areas of the business. Management can be a pain in the a** but some are really kind and considerate.
Partner discount/benefits, Can do overtime at any branch
Customer Service (Former Employee) – Alton, Hampshire – 28 September 2018
I really enjoyed working at Waitrose for the 2 years that I worked here. It gave me good work life experience and taught me useful skills such as confidence and customer service. My managers were all friendly and I enjoyed being part of the waitrose team.
Working in Waitrose There were a lot of the same jobs to complete on a daily basis, this made getting into a routine easy and able to complete the jobs in good time and with good communication within my team.
The roles were set out with each team handling different parts of the store. The hardest role for me personally was working in the chillers/freezers. This was not particulary difficult but I have problems with my circulation (raynauds) which makes my hands sensitive to touching cold objects consistently, However I did not find this a difficult jobs in itself.
Overall I enjoyed working at Waitrose the best part was interacting with pleseant customers as they are grateful and it makes you feel proactive and great that you are able to help them.
Customer Service Supervisor (Former Employee) – Chichester – 26 September 2018
As a part time job, allows for flexibility and growth of position. Sometimes hard to balance, work/ school / life if pressured to take overtime or do not have time, however can be flexible in this manner. Management often engaged well with customers..
Supermarket Assistant (Current Employee) – Beaconsfield – 25 September 2018
Always a positive atmosphere at the workplace, staff make you feel very welcome. Everyone gets along well and staff are looked after with good benefits from the business. Would definitely recommend working here.
Supermarket Assistant (Former Employee) – Chichester – 25 September 2018
I worked in Waitrose for 7 months in that time I didn’t learn anything that I didn’t already know and being taught my department (wines) was terrible at best.
On a regular basis I was worked to the bone nothing new there, however on certain days you were the only one on the department getting a phone calls from patronising management and rude customers.
The specialist I worked with was revered as the best in the business by management and hated by staff due to how he would spend more time upstairs than talking to customers which his job would imply and would always talk down to me and other members of staff and expect him to change your hours when he has no authorisation to do so
The management team had zero understanding of circumstances or issues regarding the work load and some didn’t even know how we did our job, I was constantly hounded struggling to keep up with the large work load then made to feel worse when I didn’t do overtime because it was affecting my mental health
The uniform and policies are very outdated if you have tattoos or piercing that are visible they do not accept them and demand you cover them up that includes new tattoos and new piercings but they won’t tell you that until after the interview even if you told them you have tattoos.
Wages do not reflect the amount of work we have to as Waitrose is the lowest amoung the supermarkets yet we are required to be the most knowledgeable.
The company as a whole is abismal as they cannot keep staff as out of 12 people who started at the start of the year (including me) left the company duemore... to the management staff being unorganised and rude.less
Customer Service Assistant (Former Employee) – East Sussex – 23 September 2018
On paper a good place to work. Good pay and benefits. Easy work. The customers are really nice. Easy work. Thorough/helpful training. Always given enough lunch break.
Was told there would be a chance to work in different areas around the store but was always stuck on the till 8 hours straight every shift in the 7 months I worked there. Colleagues were gossipy and cliquey, did not like them. Uniform policy is very strict feels a lot like school. Also found managers patronising. Left due to my poor mental health and did not find managers to be incredibly supportive or easy to talk to. Also I get the sense they only hire people that appear quite middle class however this could just by my specific branch.
I probably wouldn't work here again.
salary, customers, easy
strict uniform policy, managers were patronising, mean colleagues