The management seemed to think that treating people "fairly" meant treating them all the same; they struggled to apply policy to individual situations and the result was a staff cohort with constant written warnings and no morale. It's soul crushing, and the lack of support from management combined with incompetent and lazy team leaders and minimally trained colleagues (through no fault of their own, the resources just aren't funnelled correctly) meant that it was eventually just exhausting and unbearable.
What would you suggest Waitrose & Partners management do to prevent others from leaving?
Stop with the favouritism and actually get their managers to do their job. I lost four days holiday because a manager didn’t approve it in January when it was pending for over a month! Also, they need to get managers to inform staff if they’re going to be trained on something because I wasn’t inform of any change until my manager shouted at me for not being on reductions when I was always at a different station.
The hours are OK. It's the individual minutes having to work with lazy partners who get away with doing as little as possible that are a problem. A good day's work would kill them.
It doesn't really exist. For a group of managers so obsessed with their paperwork and bureaucratic responsibilities, they can't string a functional rota together for anything. They have so many ranks of middle management, you'll never know who is responsible for what - or for your rota, or timecard, or pay - and you'll never find anyone else who knows either. They pay "Team Leaders" a bit more but they don't actually do anything; all training is carried out by other basic level partners and there is no reward when you pull more than your weight.
Consider before hand what makes 'excellent' customer service, this is likely what the interview will be focused on, think what you would do in various situations and how you would respond and approach customers. I was also given a list of Partners with a brief description and skills/training they had, I was then asked to organise them to departments that would ensure the store runs smoothly but ensuring everybody is motivated to work/happy with their position. Some brief questions will also be asked, like when have you noticed a problem and created change to improve it. Its quite a think on yor feet interview that might require a bit of improv. because persoally I hadnt experienced some of the things they were asking with it only being my second job as a student.
When they hired me, they made sure to give me just under the minimum for a break so I never got a break even though someone who did an extra 15 minutes did.
Do Waitrose employ female delivery drivers? Please let me know if you are one because I believe that they don't!
Yes I'm female and currently a delivery driver for Waitrose, not many of us though!