As they say, ' the early bird catches the worm', and so I would get in ready to chat with service customers. For me I had found that a soft sell approach in the initial stages worked better as a Volvo customer tended to be as well informed as you about the product and pushing them into a sale was unlikely. This made for a pleasant sales environment in the showroom, but it was the usual target driven role behind the scenes. Even as a sales manager I would still have a direct input with customers which wasn't always convenient and added to the pressure to produce results.
It is a strange mix of team work to meet manufacturers standards and looking out for number one to hit targets and earn acceptable wages. Never a dull moment looking back.
The hardest part of working for a family owned business is that they are always there, so you cannot hide when it is going wrong! As a result you learn to own up quick, limit the damage and put it right.
It works the other way as well as you will normally get much quicker responses to day to day issues, and owners who actually understand what they have.
The best part of any sales job is the people.
Nice car, good bonuses when it goes right.
Long hours at weekends, bad family/work balance.