Vodafone Employee Reviews

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Great Workplace
Radio Planner/Team Leader. (Former Employee) –  North West20 April 2018
Fantastic working environment, working in teams to deliver cellular mobile communications sites. Traveling the length and breadth of Britain and getting job satisfaction from providing a great network to the consumer.
Pros
Company Car
Cons
Nil
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Fun
CUSTOMER SERVICE ASSISTANT (Former Employee) –  Norfolk31 March 2018
Didn't work for vodafone for long so can't really comment much about the work place or the environment. Getting to try out the latest phones before release was cool.
Pros
Trying out phones
Cons
Long hours if shop is empty
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Good benefits and supportive management
Technical Advisor (Former Employee) –  Stoke-on-Trent, Staffordshire22 March 2018
Answering inbound customer queries and resolving them. Had way too many systems doing different things.

Management was supportive and friendly, worked under my favourite manager as of yet while there.
Pros
Friendly atmosphere and support when you needed it
Cons
Poor salary
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Dreadful disorganised company with no focus on training people correctly
Customer Relations (Current Employee) –  Scotland21 March 2018
They put you on a 3 week training program where the first week is one where they give you a week long propaganda advert of how Vodafone is all about the customers and taking care of their employees. 2 weeks is spent on roleplay and group/team exercises and with little or no focus upon learning the complicated and temperamental system they use called "Siebel".

You then go into a crash course known as "Gradbay", which is designated in a disorganised way where a large group of trainees are thrust into a call centre environment to struggle their way through live calls with little or no idea how to use/navigate their way through the system and constantly having to put customers on hold to ask questions to a floorwalker for clarification, when that same floorwalker has about thirty other trainees asking for the same help and assistance.

Basically you are set up to fail in a job before you have even began. You find that the entire premise of the job is to fob angry customers off with paltry sums of money and apply them as "credits" to their accounts and expect them to accept it and go away in order to stop them taking it further to the Ombudsman.

The hours are an endurance test where 8-10 hour shift patterns drain you of any enthusiasm you initially had for the job at the beginning and any guidance you ask from other more experienced staff is generally met with derision as it is interpreted as a "weakness" rather than something to work on and improve.

It is a shame that such a company has no interest in developing its trainees and chooses to spend so much time in propagating
  more... the illusion that it is trying to improve its public image rather than the one that got a record fine of £4.6m for its poor customer service.

If it spent more time and money on training its staff on the dated systems and convoluted processes it expects its trainees to pick up within a short space of time then its purported focus on customer service would be more believable.

In short, i wouldn't recommend Vodafone as an employer as despite the sleek and smooth billion dollar corporate persona it tries to present, it really is quite a shambles as a company.
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Pros
Decent employee benefits and salary is good.
Cons
Poor training, ridiculously long and stressful shifts, outdated computer system, unhelpful and unapproachable team leaders, no focus on developing new trainees
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Energectic Place of work
Resourcing Coordinator (Current Employee) –  Newbury, Berkshire20 March 2018
An enterprising and innovative organisation, who look after their employees with amazing benefits. Management are always willing to help, advise and mentor.
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room for progression
Retail Advisor (Former Employee) –  multiple loacations17 March 2018
while I worked for Vodafone, the management style was ok and supportive, training supplied when needed. external companies would offer training on their products to keep us up to date
Pros
n/a
Cons
weekend work
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Average
Temporary Manager (Former Employee) –  Birmingham, West Midlands15 March 2018
The job is good if you want to have a laugh with your mates. Not many career prospects but the people you work with are excellent. Make it worthwhile going to work.
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Good place to work
customer assistant (Former Employee) –  Aylesbury14 March 2018
Working at Vodafone was quite a good experience, it was very demanding at times when you had to generate enough business but it really payed off. There was quite a steep learning curve but you receive plenty of support
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Working at Vodafone
Vodafone VSRA Provisioning (Former Employee) –  Stoke on Trent12 March 2018
It is a very busy department where the time goes by so quickly every day.
You are learning new things daily and you have to keep yourself up to date with the daily products and services we offer
We all work very well as a team and lean on another for support when needed.
The most enjoyable part is working with a great team and working together to make sure we deliver a world class customer service to the customers.
Pros
Great benefit pakages
Cons
Long hours
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Stressful, but friendly work.
LVL 3 sales advisor (Former Employee) –  Belfast8 March 2018
Management didn't care about much, but tried their best.
Would describe the experience in general as very cut throat and pressured.
Personally I wouldn't recommend this job, it feels like you're trapped and demoralized.
Pros
Craic's 90
Cons
7pm finish was tough living far away, also customers are quite nasty a lot of the time.
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Great place to start a career
Manager (Former Employee) –  Sevenoaks, Kent7 March 2018
loved my time there with the right support there is a lot of help provided for you to reach your goal. there is a lot of support system for when you struggle
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good place to work
Customer Service Advisor; SNEN101 (Current Employee) –  Manchester5 March 2018
taking calls from customers needing to connect to the 101 non emergency police and transfering them, i learned about different parts of the country, my manager was really good and down to earth and always willing to help, working long shifts, helping customers get to their designated police force
Pros
good parking nice office
Cons
long hours
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Decent place to work, tarnished by redundancy
Service desk advocate (Current Employee) –  manchester2 March 2018
Good place to work, decent environment, very light touch management (that might be changing). Pay was pretty good.
Made redundant however with very little warning during a period of failure in other parts of the company.
Pros
good work/life balance
Cons
binned off despite personal/team success
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Good place to work
Store Manager (Former Employee) –  London, Greater London28 February 2018
Great company to work, a lots of different opportunity to learn. lots of nice and supportive people who can help you to achieve your personal goal.if you like tech that's the right place.
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Good place to work
Senior Team Leader (Current Employee) –  Manchester, Greater Manchester28 February 2018
I currently work with the 24/7 Customer Service Shift team, supporting Private Corporate, Public & Government customers and managing a team across site in Glasgow and Manchester.
Pros
Benefits
Cons
Long Hours on the 24/7 shifts
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satisfactory
Customer Service Advisor (Former Employee) –  Trowbridge, Wiltshire20 February 2018
working in the call centre dealing with large company accounts the job was satisfactory
the company decided to relocate its business to Stoke
hence redundancy
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Productive & good work/life balance
SENIOR RECRUITMENT COORDINATOR (Current Employee) –  Newbury19 February 2018
Good life/work balance. Fun but hard working culture. Strong management. Lots of in house training opportunities. Parking onsite is difficult. Funky offices.
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productive and fun workplace
Customer Service Advisor (Current Employee) –  Newark-on-Trent13 February 2018
overall a great place to work.
Cant fault the management and staff are friendly.
Also great pay with access to earn benefits and progress further in the role
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productive and fun work place
Sales Assistant (Current Employee) –  London, Greater London12 February 2018
part - time job, friendly regular customers. Very close team members, and targets were met on a regular basis. Target driven and aims were set every week; all most like working for a family.
Pros
regular customers
Cons
not enough hours
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Vodafone ok
Problem Manager (Former Employee) –  Glasgow7 February 2018
Decent company to work for. A lot of benefits on offer. semi decent pay if you come in externally. A lot of people who have been there for years have very little to no payrises year on year.
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4.0
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