Vodafone Employee Reviews

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no work life balance
Technical Expert (Former Employee) –  Luton, Bedfordshire16 May 2018
you must work every weekend and book at time off 30 days in advance (including a weekend)
bonus and salary however are very good.
you must work towards individual and store targets to achieve bonus but basic salary is standard, you are managed on targets and if you don not hit them you may be disciplined for this
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Very challenging & busy environment
Process Specialist (Former Employee) –  Newbury, Berkshire16 May 2018
Everyday is very busy.
Telecomms is a fast moving industry.
Management change frequently therefore aspects in how things are done change also.
Drive is to always ensure the customer has the best service.
When plans have been made and they are changed at the last minute.
The people I have worked with.
Cons
Expected to work beyond in own time.
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Outstanding Company
Store Manager (Current Employee) –  Cannock9 May 2018
Vodafone as is an amazing work place that has gave the tools and knowledge needed to help me move forward and strive to better myself. The job can be demanding at times but is very rewarding i would recommend anyone to join Vodafone and start their own journey.
Pros
Knowledge, Pay, People
Cons
Demanding.
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Excellent experience & environment
Sales adviser (Former Employee) –  Birmingham, West Midlands4 May 2018
Spending my time at Vodafone I have learnt a few tricks thanks to them had an excellent team to work in what bring the positivity out brilliant discount from them also high paying
Pros
Food places
Cons
Mostly standing
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Call centre review
Sales Advisor (Former Employee) –  Stoke-on-Trent, Staffordshire29 April 2018
The people in the company are awesome. The offices and facilities are great. Shift patterns are not good and targets aren't fair at all - totally unrealistic. Commission is a good incentive that the company smartly employs if you hit targets but there are too many factors that have to be satisfied to get that and its a total struggle trying to meet all/most of them. It is the most demanding job i have EVER done and there are too MANY conditions that need to be met.
Pros
Great office, staff and facilities
Cons
Weekend work very often, shifts, too many commission scheme requirements, long hours, stats go against you if you're on hold or making outbound calls
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Mismanagment and lack of training
Fixed Line Service Advisor (Current Employee) –  Glasgow, Glasgow29 April 2018
People are thrown into work without a real understanding of what they are doing and there is no ongoing training to address this.

Management are pretty lax and work seems to just be moved to the next day for someone else to pick up.

I love the job I do but its difficult to provide a great service when the back office structure is fractured, distant and overworked. We cant deliver on our promises to customers.
Pros
Great salary for the work
Cons
Stressful environment, frustrating as its impossible to improve things
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small and friendly work place
Warehouse Operative (Former Employee) –  Warrington, Cheshire22 April 2018
Really enjoyed working here. I got along with everyone there and had a good relationship with my boss. The only reason for leaving was a change in hours and a drop in pay.
Pros
Working hours
Cons
pay cut
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Great Workplace
Radio Planner/Team Leader. (Former Employee) –  North West20 April 2018
Fantastic working environment, working in teams to deliver cellular mobile communications sites. Traveling the length and breadth of Britain and getting job satisfaction from providing a great network to the consumer.
Pros
Company Car
Cons
Nil
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Fun
CUSTOMER SERVICE ASSISTANT (Former Employee) –  Norfolk31 March 2018
Didn't work for vodafone for long so can't really comment much about the work place or the environment. Getting to try out the latest phones before release was cool.
Pros
Trying out phones
Cons
Long hours if shop is empty
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Good benefits and supportive management
Technical Advisor (Former Employee) –  Stoke-on-Trent, Staffordshire22 March 2018
Answering inbound customer queries and resolving them. Had way too many systems doing different things.

Management was supportive and friendly, worked under my favourite manager as of yet while there.
Pros
Friendly atmosphere and support when you needed it
Cons
Poor salary
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Dreadful disorganised company with no focus on training people correctly
Customer Relations (Current Employee) –  Scotland21 March 2018
They put you on a 3 week training program where the first week is one where they give you a week long propaganda advert of how Vodafone is all about the customers and taking care of their employees. 2 weeks is spent on roleplay and group/team exercises and with little or no focus upon learning the complicated and temperamental system they use called "Siebel".

You then go into a crash course known as "Gradbay", which is designated in a disorganised way where a large group of trainees are thrust into a call centre environment to struggle their way through live calls with little or no idea how to use/navigate their way through the system and constantly having to put customers on hold to ask questions to a floorwalker for clarification, when that same floorwalker has about thirty other trainees asking for the same help and assistance.

Basically you are set up to fail in a job before you have even began. You find that the entire premise of the job is to fob angry customers off with paltry sums of money and apply them as "credits" to their accounts and expect them to accept it and go away in order to stop them taking it further to the Ombudsman.

The hours are an endurance test where 8-10 hour shift patterns drain you of any enthusiasm you initially had for the job at the beginning and any guidance you ask from other more experienced staff is generally met with derision as it is interpreted as a "weakness" rather than something to work on and improve.

It is a shame that such a company has no interest in developing its trainees and chooses to spend so much time in propagating
  more... the illusion that it is trying to improve its public image rather than the one that got a record fine of £4.6m for its poor customer service.

If it spent more time and money on training its staff on the dated systems and convoluted processes it expects its trainees to pick up within a short space of time then its purported focus on customer service would be more believable.

In short, i wouldn't recommend Vodafone as an employer as despite the sleek and smooth billion dollar corporate persona it tries to present, it really is quite a shambles as a company.
  less
Pros
Decent employee benefits and salary is good.
Cons
Poor training, ridiculously long and stressful shifts, outdated computer system, unhelpful and unapproachable team leaders, no focus on developing new trainees
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Energectic Place of work
Resourcing Coordinator (Current Employee) –  Newbury, Berkshire20 March 2018
An enterprising and innovative organisation, who look after their employees with amazing benefits. Management are always willing to help, advise and mentor.
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room for progression
Retail Advisor (Former Employee) –  multiple loacations17 March 2018
while I worked for Vodafone, the management style was ok and supportive, training supplied when needed. external companies would offer training on their products to keep us up to date
Pros
n/a
Cons
weekend work
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Average
Temporary Manager (Former Employee) –  Birmingham, West Midlands15 March 2018
The job is good if you want to have a laugh with your mates. Not many career prospects but the people you work with are excellent. Make it worthwhile going to work.
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Good place to work
customer assistant (Former Employee) –  Aylesbury14 March 2018
Working at Vodafone was quite a good experience, it was very demanding at times when you had to generate enough business but it really payed off. There was quite a steep learning curve but you receive plenty of support
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Working at Vodafone
Vodafone VSRA Provisioning (Former Employee) –  Stoke on Trent12 March 2018
It is a very busy department where the time goes by so quickly every day.
You are learning new things daily and you have to keep yourself up to date with the daily products and services we offer
We all work very well as a team and lean on another for support when needed.
The most enjoyable part is working with a great team and working together to make sure we deliver a world class customer service to the customers.
Pros
Great benefit pakages
Cons
Long hours
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Stressful, but friendly work.
LVL 3 sales advisor (Former Employee) –  Belfast8 March 2018
Management didn't care about much, but tried their best.
Would describe the experience in general as very cut throat and pressured.
Personally I wouldn't recommend this job, it feels like you're trapped and demoralized.
Pros
Craic's 90
Cons
7pm finish was tough living far away, also customers are quite nasty a lot of the time.
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Great place to start a career
Manager (Former Employee) –  Sevenoaks, Kent7 March 2018
loved my time there with the right support there is a lot of help provided for you to reach your goal. there is a lot of support system for when you struggle
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good place to work
Customer Service Advisor; SNEN101 (Current Employee) –  Manchester5 March 2018
taking calls from customers needing to connect to the 101 non emergency police and transfering them, i learned about different parts of the country, my manager was really good and down to earth and always willing to help, working long shifts, helping customers get to their designated police force
Pros
good parking nice office
Cons
long hours
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Decent place to work, tarnished by redundancy
Service desk advocate (Current Employee) –  manchester2 March 2018
Good place to work, decent environment, very light touch management (that might be changing). Pay was pretty good.
Made redundant however with very little warning during a period of failure in other parts of the company.
Pros
good work/life balance
Cons
binned off despite personal/team success
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Overall rating

4.0
Based on 3,121 reviews
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