Customer Service (Former Employee) – London – 12 July 2017
I had a good week doing work experience a couple of years ago. I got to see the day to day running of a busy london termini station. I was quite good at customer service such as giving directions and information aswell.
Customer Solutions Representative (Former Employee) – Gosforth, Tyne and Wear – 13 January 2017
Moving departments from one end of the country to another was never going to be easy. However effective management, ensuring nepotism does not set in and ensuring the outstanding staff base they have is not wasted is crucial. As of my leaving date this was rife in a negative way, resulting in a job that was full of potential looking like a train crash.
Free Rail Travel
shift pattern, management not responsive to staff feedback
Administrator (Former Employee) – Newcastle upon Tyne – 10 October 2016
I really enjoyed working for the company, management were very friendly, the building was beautiful and the work atmosphere in general was really enjoyable. I worked as a temp and unfortunately the contract ended otherwise i would of loved to stay there for quite some time.
the work ethics of treat your employees well and they will treat you well back was definitely visible there. I would recommend it to anyone.
lovely work atmosphere, nice management, friendly staff, beautiful building, non restrictive overtime available
- Arrive into work and settle down at your desk - sign in to company official software and be headset ready to take the first call. - I have learned patience and time with customers go a long way to provide the best customer satisfaction. - I deal with enquiries and complaints for people traveling on Virgin Trains East Coat. - between calls I deal with correspondence written in either letter or email format. - I have 2, 15 minute paid breaks and 1 half an hour unpaid for lunch. - Shifts are between 0700 - 2200 hours - I work under a manager who has a team of about 15 people, they provide constructive feedback on your call handling and the quality of your letters and emails that you send out to customers - The management and the floor managers for this role are very considerate of hospital or doctors appointments and work closely with their employers to accommodate holiday requests. - We have work parties and are incentivised to help motivate advisors when there is a particularly heavy work load. - Over-all a cheerful and good place to work with a sense of togetherness.
Good hourly wage, great management, good people to work with
Crew Leader (Former Employee) – London – 17 June 2015
no such thing as a typical day, simply because we are trained not to be robots and to bring that human feel back to customers, on top of which you cannot predict what happens on the railways. some days can be fun, some days not so fun,
in my many years on the railway I have learned what it is people truly want, they want to feel like an individual and not just "a customer"
I met many great people on the railway and they will not be forgotten, some of my greatest times where with close friends I met whilst on the rails.
its like a huge family.
best part of the job for me was making peoples day's, I personally feel if I can make someone happy it then makes me happy, kind of self satisfaction threw helping others.