Lot's to do
I was multi-tasking so was always busy which is good.
Working as Senior and most of the time as a Lead Business Analyst. I was:
Invited back into a more hands on role but still working on the Legacy Fixed Line to VoIP Telephony Transformation Programme of work. My contract ended in December after over 3 years and this role included:
oProviding lead analysis for the programme’s top priority - Single Telephone Line Migration.
oGathering, defining and maintaining detailed business requirements in various formats including the Word document wrapper, an Excel requirements trace-ability matrix (RTM), Use Cases, AS-IS and TO-BE process maps / swim-lane diagrams, UAT requirements, TOM, Migration, and Operational Support Models.
oDealing directly with all key stakeholders, leading workshops and directing the flow of events.
oAs well as the above I have performed several other tasks including defining and achieving sign off of the Routing Database Target Operating Model (TOM), defining how Support Model diagrams should be standardised, and producing scoping briefs to initiate 3 other parts of the project.
oThis has involved a lot of analysis on both Web Sales / Sales Agent Front End Systems such as Salesforce CRM plus the related Back End systems that perform most of the day to day customer processing such as Billing, Provisioning and Customer Relationship Management.
Flexible hours, working at various locations and from home.
Could have done with decision makers making decisions more quickly.