Virgin Media Employee Reviews

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4.0
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Virgin Media 9 Years
Operations Manager (Current Employee) –  Bromley, Greater London7 December 2018
Great company although loads of roles being consolidated. This has made me be proactive and decide it may be time for me to move on to something new..
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4.0
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Flexible, interesting company
Sales Executive (Current Employee) –  Wolverhampton, West Midlands5 December 2018
- Days start at 9am, finish at 5.30pm with an hour break. Spend the day greeting customers, advising them on the products and services and close sales. Aim towards monthly target and manage complaints.
- Learnt many sales techniques.
- The only managers you have contact with is you store manager and area manager, who both offer support and guidance.
- Lots of fun interesting people to work with.
- Hardest part is probably surviving those few quiet days in the month!
- Lots of advancement opportunities
- Very flexible
Pros
Mates rates, discounts within the Virgin companies, commissions and overtime is good pay.
Cons
Can get very quiet with nothing to do.
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3.0
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Commission structure changed
Sales Assistant (Current Employee) –  Bradford, UK4 December 2018
Used to be a good place to work for once upon a time. Until they changed the commission structure to make most of us lose out on all the work we did. Staff members were all spot on apart from some managers within the business itself. Alot of politics involved but the general benefits of the job are good.
Pros
Good staff discounts on your own home package also mobile rates for you and friends.
Cons
Politics within the business. No job security as shops all around the country keep closing down.
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3.0
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Exhausting
Access Field Technician (Current Employee) –  Birmingham, UK1 December 2018
Early starts and late finishes with a heavy work load in between. Job is stressful and causes you to make numerous mistakes. You are left alone and to get on with whatever work is given to you.. ask for help and you seem like a burden. Benefits is you are alone and seem self employed but of course you are not. Working in hazardous and dangerous conditions as they expect you to work in sub zero conditions, snow, heavy rain..
Pros
Meeting all types of people on the road.
Cons
Long hours, lack of recognition and progression.
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4.0
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Motivated to do well
Inbound sales advisor, took calls (Former Employee) –  Brierley Hill, West Midlands26 November 2018
Great place to work, although a sales environment it was one that assisted and motivated you to succeed
No underhand sales tactics used, help and support always available
Pros
great benefits
Cons
none
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4.0
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amazing place to work
Field Sales Executive (Former Employee) –  wakefiels26 November 2018
fantastic opportunity for the right person. management always ready to help if it's needed.
fantastic money to be made if you out the time and effort in.
Pros
company vehicle from day one, amazing salary and benefits
Cons
very long hours
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2.0
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bad company
Service Engineer (Former Employee) –  Edinburgh, City of Edinburgh22 November 2018
This company is a joke, we are service engineers not sales men, you work till you finish, cant hold onto last job till next day, cant pass jobs back if out of time, you will get pulled up for the slightest thing, all the management are interested in is SLA targets not you... and thete is completly no work life balance, and the senior management and above are completly a joke....dont go there....you have been warned..................
Pros
normal company benifits and free tv/ bbi if you live in an area that gets it.
Cons
no work life balance, .....long hours, tied to stupid sla's, senior management totaly not interested in you..just targets, warnings, ...Disciplinary's for the smallest thing.
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4.0
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Productive and fun
Senior Sales Consultant (Former Employee) –  Birmingham, West Midlands21 November 2018
Fun and productive work environment with a lot to do making new friends and building relationships with customers.
I would consider moving back with a passion to make a carrier out of it.
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5.0
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fun workplace
call centre (Current Employee) –  Swansea, Swansea19 November 2018
very good team manger and operation manger I highly recommended .
I have very good experience with them and I am really enjoying and very broad to work with them
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5.0
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productive and fun workplace
Provisioning Co-Ordinator (Former Employee) –  Glasgow, Glasgow19 November 2018
really enjoyed working here, we all had our own jobs to do as individuals but overall collectively worked as a team. Had team meetings at the end of the week where we were able to update each other of our targets. Training and support was provided when required
Pros
great atmosphere
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5.0
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Fast paced pressured environment
Team Manager (Former Employee) –  Bellshill, North Lanarkshire16 November 2018
Working within this fast paced pressured environment dealing with day to day challenges in driving a successful team to meet targets and deliver a high level of customer service
Pros
Good benefits
Cons
Never enough tine to complete tasks
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5.0
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Service advisor
SERVICE ADVISOR (Former Employee) –  STOCKTON ENGLAND15 November 2018
I worked on a small team contacting customers about their telephone instillation,I called technicians about installations and to correct any faults,the best part was talking to the technicians over the phone,the hardest part of the job was making sure I could fix any problems as soon as possible
Pros
On hand help
Cons
Taking calls from other departments
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3.0
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Call Centre Enviroment
Temp Contract (Former Employee) –  United Kingdom14 November 2018
I was employed here with a temporary contract. The offices were busy but there was not enough work for the amount of staff.
Management were not very approachable.
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4.0
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not a bad job
Customer service advisor (Current Employee) –  Swansea11 November 2018
Always endless calls about slow speeds and no connections with customers who cant tell the difference between a network fault or a fault with there own set up. staff are great management are ok, no progression in the 10 years i spent here
Pros
team
Cons
no progression
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3.0
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Good for starting out
Lead UX designer helping (Former Employee) –  Hammersmith, Greater London5 November 2018
Virgin have a great work life balance and put a good amount of emphasis on the work culture. Some of the projects are interesting but I found that too many stakeholders get involved and cause delays in overall progress of the projects.
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4.0
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Dedicated and driven environment.
Network Expansion Wayleave officer (Current Employee) –  Bradford, West Yorkshire27 October 2018
If you work hard you can achieve amazing rewards at Virgin Media. A typical day in a Waylave team is constantly changing and occasionally frustrating but there is a strong team and brand spirit that is very lively.
Pros
Good team atmosphere.
Cons
short lunches.
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1.0
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Basically self employed
Installation Engineer (Former Employee) –  Bromley, Greater London21 October 2018
Worst company I have ever worked, only get paid for jobs complete,you can spend an hour trying to trace a signal with no joy and you don't get paid anything,dont expect help from all members of the team,always being pushed on kpi,always deducting something from your wages,dont get paid for referrals due to a technical hitch,be prepared to pay for your own tools and any stock that missing,van insurance excess is 2,500 with you have to pay if you have crash in van,avoid at all cost,many more negatives than positives,
Pros
Cheap broadband and tv for you and family
Cons
Everthing else
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4.0
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Great Place to work
Knowledge Specialist (Former Employee) –  Birmingham, West Midlands16 October 2018
I have learned an amazing amount during my 20 years at VM. Had some great times, and some not so great times along the way.

The culture has changed a lot since the take over by Liberty Global and this is not necessarily for the better.
Pros
free coffee, good salary
Cons
Autocratic management
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3.0
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Wow
Operational Support Officer (Former Employee) –  Birmingham, West Midlands11 October 2018
Long hours and monitored breaks and lunches
No job security
No motivating progression within teams
Distance
Management is not the best within teams
Small workplace benefits
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2.0
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Enjoyed my time there
Customer retention Agent (Former Employee) –  Swansea, Swansea3 October 2018
Enjoyed my time working here, but sadly the company decided to close the building, leaving lot's of people jobless with family's still recruiting but still closing
Pros
Atmosphere
Cons
Closing
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