Virgin Media Employee Reviews

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3.0
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Not good for a Family Man
Sales Executive (Current Employee) –  Liverpool, Merseyside8 August 2018
Money is good if you can work 20hr days 7days aweek, no help from supported teams ie install teams, cancellation teams. Can never get the holiday period you need, as they are all fully booked.
Pros
Company Car
Cons
No time at home
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5.0
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Happy and fun place to work
Customer Service Advisor (Current Employee) –  Bellshill, North Lanarkshire7 August 2018
Virgin media was a great place to work we looked at each other as family was always kept upto date with e mails and company comunication gave great company benifits ie health care discounted media services bonus scheme
Pros
Company benifits bonus scheme health care
Cons
Has now changed hands
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2.0
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Don't stay here long term
Collections Advisor (Former Employee) –  Birmingham, West Midlands3 August 2018
Benefits eg Bupa, Sharesave etc pretty good. No chance of advancement unless prepared to work unsociable hours so best suited to young single people- definitely not family friendly. They try to make it a 'fun' environment with constant sugary snacks and dressing up days, but don't seem to realise this doesn't replace feeling valued, and that we're not children.

Ability to collect cash increasingly more important than good customer service. Some good managers but some very rude and negative. Okay for a short term job but not for a permanent career.
Pros
Bupa
Cons
Not family friendly
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2.0
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If you face does not fit you are out
customer collection advisor (Former Employee) –  Birmingham, West Midlands30 July 2018
Terrible place to work, if your face does not fit in with them they get rid of you no matter if you reach targets. They do not like you sticking up for yourself either. Find a better place.
Pros
bonus
Cons
people, management
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5.0
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Decent.
Collections advisor - Floor supervisor (Current Employee) –  Birmingham, West Midlands30 July 2018
Taking calls from inbound and outbound.
Logging complaints.
Fun place to work as they have a lot of competitions and fun activities.
Hardest part is finding a manager wen there is an issue.
Pros
Fun
Cons
Strict.
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4.0
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Subjective to deparment and area of business
Wayleave Officer (Former Employee) –  Bradford, West Yorkshire30 July 2018
Whilst I have enjoyed my time at Virgin Media, I cannot give a full and impartial review for the entirety of the company as I have only experienced employment within one department and unfortunately this has not been the most pleasant for a consistent amount of time.
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3.0
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Productive job
Residential Field Technician (Current Employee) –  London, Greater London30 July 2018
A very much hands on job where you learn as you go, and need to be able to absorb information easily then put it into practice on the job as there is alot to learn.
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5.0
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Productive and fun workplace
Field Sales Executive (Current Employee) –  Croydon, Greater London13 July 2018
Amazing place, Good environment, Great pay , Good training, nice atmosphere, nice people, nice food, nice things to do, good card, good benefits. This is all.
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3.0
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previously good place
Customer Relations Advisor (Current Employee) –  Bellshill10 July 2018
was a fantastic place to work slowly but surely fading away from what made this a great place to work, since the liberty global take over ,management are fine could do more to help people more in the work/life front overall staffing is and people are fantastic
Pros
people and benefits
Cons
work/life balance
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1.0
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Good Place To Work, Management Is Awful
No (Former Employee) –  Bradford, West Yorkshire10 July 2018
Job, Work Life Balance Is Good.

Just watch out for certain managers, if you stand up to them or they dont like you, you might aswell look elsewhere...
Pros
Flecibility
Cons
Management
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5.0
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Good Management
Customer Relations Advisor (Former Employee) –  Middlesbrough29 June 2018
My experience at Virgin was a positive one . My management team were really helpful with me and there was a good atmosphere amongst the workplace. unfortunately the job role itself was not for me. the company benefits were really good and I would recommend anyone to work for Virgin.
Pros
company benefits
Cons
the role itself
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4.0
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Fun place to work
Lead Switch Engineer (Former Employee) –  East Anglia18 June 2018
Look after their staff and have great retention ethos.
The workplace culture works well as teams find it easy to collaborate with other departments. excellent place to work!
Pros
Great team spirit
Cons
Brought out by Liberty
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1.0
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Not as they make it out to be
Collections Advisor (Former Employee) –  Birmingham, West Midlands17 June 2018
They glamorise the face to face interview and make out the company to be the best. Well that is far from it.

No proper training and had to wing it when taking live calls. If the manager (aziz, umar) has a has no constructive feedback then they'll complain about petty things like the way your voice sounds. The best way to describe the management is that similar to a bunch of snakes. No support.
Pros
Working with decent people
Cons
Everything
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3.0
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Interesting projects
SME (Current Employee) –  Hook, Hampshire13 June 2018
Virgin Media is always investing in launching new products to the market and being the pioneer in communications, specially for residential customers.

Very good work /life balance
Too many meetings as team members are spread across the country
Pros
working from home
Cons
too many meetings
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4.0
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Good job but very hard
Sales Representative/Consultant (Current Employee) –  Dudley12 June 2018
Good company and good role to be in. However, things could be a lot better with slightly better management from the top managers. The team managers do a fantastic job of supporting their teams but this is overshadowed by a lack of organisation from the top guys. Also it never seems to matter how well you do, its never enough.
The money is good if you're prepared to work for it and there are plenty of benefits included.

Overall 7\10
Pros
Company car, decent wage, healthcare cover etc
Cons
Poor management, sometimes unrealistic expectations.
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5.0
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Productive and Fun
Partner Quality Coach (Current Employee) –  Swansea7 June 2018
Been there for a number of years had some great opportunities to complete a number of different roles.

Have learnt a lot around fault management and people management.
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3.0
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Pressured
Sales Executive (Former Employee) –  Cardiff5 June 2018
Was good pay but pressure of day to day is hard work.
Job was easier to start but prices were always changing and new challenges were always around the corner.
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4.0
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Productive
Customer Service Advisor (Former Employee) –  Airdrie, North Lanarkshire2 June 2018
Enjoyed the job whilst I was there. Hours weren't so long.
The management were great and enjoyed the team I worked in.
Great that it was a local job and did not have to travel far.
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5.0
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Virgin Media Business all the way
Bill To Pay Manager (Current Employee) –  Birmingham1 June 2018
Great company great people and overall love working here. The benefits and perks given to employees is enormous in comparison to other companies. Virgins fun and exciting.
Pros
the benefits and perks
Cons
structure changes to frequently
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4.0
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third party provider for virgin media
(Aston Marketing) Area Supervisor (Former Employee) –  Birmingham, West Midlands23 May 2018
working with Aston marketing was challenging and fun at the same time. as my job was to look after the sales reps. at different venues so there was a lot of travel and to make sure standards were met properly.
Pros
discount
Cons
long travel
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Overall rating

3.7
Based on 589 reviews
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3.4Work/Life Balance
3.7Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.5Culture