Virgin Holidays is a Southcentric company, as a result there is a North-South divide in terms of not only the product but also of work/life balance, pay, bonus, rewards and the pressure for target.
As a Northern based employee my experience has been extremely high pressure and low reward. The company from my time here appear to have very low regard for their employees, the threat of unemployment is ever present. This is felt two fold, through the strict unrelenting sales targets and Performance management program and what seems like almost daily store closures.
Progression is non existent.
Bonus is profit related and only paid upon achieving full target. Should you be based in the North away from the product which is almost all based from the two major London airports, you will struggle. This is further complicated as Virgin operate two target structures; while the actual target and the bonus target are the same they are calculated differently which is quite simply ridiculous.
Flight benefits are good as a result of being aligned to Virgin Atlantic, however the Holidays side of the benefit package (hotels, transfers, excursions etc) is poor. Using Booking.com is almost always cheaper.
Full time around between £13,500 - £15,000. No shift allowance is paid to retail employees, even though it is to the call centre staff. Average pay rise is 2% if annual target is met.
Flight benefits. Uniform. Customers.
Low Pay, High Pressure, Poor work-life balance, Badly constructed bonus system which is changed regularly always for the worse, Poor staff walfare, Poor management, Poor job security