Travel Advisor (Former Employee) – Retail – 17 July 2018
This used to be a good company to work for but recently they made 2/3 of their managers redundant. They laid off really good, loyal staff members who had been with the company a long time and now expect the remaining staff to take on the extra work load. High pressure, target driven sales environment. You are just a number and very much disposable. Basic wage is poor for a very difficult job. Commission can be ok if you are prepared to work from home on your days off to hit targets. Management is horrendous, very clique and very much us versus them.
Supervisor/Team Leader (Former Employee) – Crawley – 7 July 2018
The experience of working for Virgin Holidays was brilliant overall. They are not afraid to try new things especially technological innovations, and that was really exciting. The department that I was in, the senior management was not supportive or consistent with messaging or managing and as a result the management had a high turnover which was unsettling for the team. Loved the people within the company, my typical day was never typical which made for a really interesting role and helping the customers made it so rewarding. Learned so much they had a brilliant training portal which you had access to and they encouraged you to learn at any opportunity. Benefits are brilliant, in particular travel and pensions. Would highly recommend anyone to work for Virgin Holidays.
Call Centre Agent (Former Employee) – Swansea, Swansea – 22 June 2018
Think of the contant anxiety of walking on a frozen pond and gives you a taste of what working or this firm is like. Stressed managers rolling the brown stuff down hill. It is a climate of constant fear and bullying best avoideded. Call centres are normally a bad work place this one is another level again.
Business Development Executive (Former Employee) – UK – 12 May 2018
Virgin is always very hip and creative! Great ambience and co-workers. Great team! Management laws and policies change rapidly. but follow strict guidelines. Benefits are not that great but will definitely give you a career push.
Working to deadlines. Contract loading onto system for sale. Approachable management including CEO. To be happy and exceed in performance. Something wrong with system. Acknowledgement and recognition of the great work you did.
Free treats or event for hitting targets
An airline sending in their sale contract late on a Friday
Retail Sales Assistant (Former Employee) – Kent – 23 August 2017
If you have a disability, child, need support, or just need to improve your technique then there's no support. Seriously high targets and seriously harsh issues if the targets are not met. If you work if head office the staff are lovely and it's a wonderful environment to be in, however if you work in a store beware, the staff are gossips, no one supports each other. There's no thankyou for coming in and changing your shifts, you work from home on your day off, leave and come in a hour early and don't get paid overtime. Your a number not a person.
Part Time Retail Sales Consultant (Former Employee) – Redditch, Worcestershire – 15 August 2017
I absolutely loved my role here but, was unfortunately made redundant coming off maternity leave due to a store closure and the other store couldn't accommodate any flexible working requests.
My day would consist of greeting customers, building rapport, finding and tailoring exclusive holiday itineraries for them, promoting package discounts and sales offers, marketing, hitting targets and admin duties.
Retail Travel Consultant (Current Employee) – Manchester City Centre, Greater Manchester – 17 July 2017
Generating enquiries Taking call centre calls Booking package holidays for customers Working on my own and as part of a team To be the external face of Virgin Holidays retail offering advice face to face and also on the phone To communicate professionally with customers and provide exceptional service To have a keen eye for keeping customer facing merchandise up to date and sales focussed to encourage customer enquiries and sales To promote the store through leafleting and other marketing activities to generate sales To work as a supportive member of a small team to ensure targets are achieved To learn the products and be able to describe features and benefits to customers depending on their needs To maximise sales and the customers holiday experience by suggesting upgrades and additional products Driven to meet and exceed personal sales targets To always be looking for innovative ways to generate new business
Retail Sales Consultant (Current Employee) – Manchester, Greater Manchester – 5 July 2017
A typical day a Virgin Holidays is fun and productive. I learned different selling techniques and systems. The most enjoyable part of the job is when you sell a Dream Holiday and see how happy the customers are.
There is no typical day at work everyday brings something different, a new challenge the role consists of working as a team, learning complex computer systems and hitting targets in a daily basis, I have learnt alot from this job role from working as a tight team but also by myself and how to think on my feet without a negative outcome for both the company and customer.
Manager (Current Employee) – Crawley, West Sussex – 5 May 2017
No real job specs, you're just expected to do whatever lands on your plate. People compete for the limelight. Zero opportunities to progress and the constant threat of redundancy through restructuring in response to trading environments. No budgets to really make a different.
Standby flights (although almost impossible to use in school holidays)
No leadership feedback and very little job stability and security
Weddings Co-ordinator (Former Employee) – Crawley – 11 February 2017
No two days were the same, and they were a fantastic company to work for. The hardest part of flying was the early starts and long hours. I enjoyed building relationships with different members of staff.
Investigating and understanding the reasons behind variances between Virgin Holidays’ accrual and invoices received, analysing contracts and bookings to solve finance queries from suppliers, working to deadlines, re-costing bookings to make sure suppliers can get paid on time, updating spreadsheets to keep track of cost amendments. Reconciling discrepancies in all aspects of ground product to include accommodation, tours, transfers, car hire and generic components. I have recently taken on the responsibility for running the department’s daily, weekly and monthly dashboards. I run BOXi reports and update spreadsheets to pro-actively analyse and then recost bookings. I have helped to train up new members of the team.