Virgin Holidays Employee Reviews

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Used to be good but not anymore
Travel Advisor (Former Employee) –  Retail17 July 2018
This used to be a good company to work for but recently they made 2/3 of their managers redundant. They laid off really good, loyal staff members who had been with the company a long time and now expect the remaining staff to take on the extra work load.
High pressure, target driven sales environment. You are just a number and very much disposable.
Basic wage is poor for a very difficult job. Commission can be ok if you are prepared to work from home on your days off to hit targets.
Management is horrendous, very clique and very much us versus them.
Pros
Standby flights
Cons
High pressure, no support
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Amazing place to work
Supervisor/Team Leader (Former Employee) –  Crawley7 July 2018
The experience of working for Virgin Holidays was brilliant overall. They are not afraid to try new things especially technological innovations, and that was really exciting.
The department that I was in, the senior management was not supportive or consistent with messaging or managing and as a result the management had a high turnover which was unsettling for the team.
Loved the people within the company, my typical day was never typical which made for a really interesting role and helping the customers made it so rewarding.
Learned so much they had a brilliant training portal which you had access to and they encouraged you to learn at any opportunity.
Benefits are brilliant, in particular travel and pensions. Would highly recommend anyone to work for Virgin Holidays.
Pros
Benefits
Cons
Staff turnover
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Best Avoided
Call Centre Agent (Former Employee) –  Swansea, Swansea22 June 2018
Think of the contant anxiety of walking on a frozen pond and gives you a taste of what working or this firm is like. Stressed managers rolling the brown stuff down hill. It is a climate of constant fear and bullying best avoideded. Call centres are normally a bad work place this one is another level again.
Pros
None
Cons
Constant stress
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Great Company with right attitude.
Business Development Executive (Former Employee) –  UK12 May 2018
Virgin is always very hip and creative! Great ambience and co-workers. Great team!
Management laws and policies change rapidly. but follow strict guidelines. Benefits are not that great but will definitely give you a career push.
Pros
Discounted holidays and trips. Fam trips.
Cons
Rapidly changing policies.
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Encourageable and Fun
Quality Assurance Executive (Former Employee) –  Crawley6 May 2018
Working to deadlines.
Contract loading onto system for sale.
Approachable management including CEO.
To be happy and exceed in performance.
Something wrong with system.
Acknowledgement and recognition of the great work you did.
Pros
Free treats or event for hitting targets
Cons
An airline sending in their sale contract late on a Friday
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Productive workplace
Sales Manager (Former Employee) –  London, Greater London3 December 2017
Bubbly, friendly & helpful people who are sales and target driven. Patient & computer literate with attention to detail. Good communication & people skills.
Pros
Travel concessions
Cons
Fast past and very target driven
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Great company to work for
Sales Manager UK (Current Employee) –  Midlands28 November 2017
Excellent staff benefits within the company
Hit targets and gain the rewards
Recognition
Beautiful uniform
Constant support
Potential FAM trips yearly
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fun place to work
Travel Sales Assistant (Former Employee) –  Crawley, West Sussex2 October 2017
fun place to work, but pay never increases and is low pay if you do not meet targets over tier 1. would recommend if starting sales and enjoys travel.
Pros
Fun
Cons
Low Pay
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Worst place i have ever worked
Retail Sales Assistant (Former Employee) –  Kent23 August 2017
If you have a disability, child, need support, or just need to improve your technique then there's no support.
Seriously high targets and seriously harsh issues if the targets are not met.
If you work if head office the staff are lovely and it's a wonderful environment to be in, however if you work in a store beware, the staff are gossips, no one supports each other.
There's no thankyou for coming in and changing your shifts, you work from home on your day off, leave and come in a hour early and don't get paid overtime.
Your a number not a person.

Best thing I done was leave.
Pros
Its a Job
Cons
Everything
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Fun and enjoyable
Part Time Retail Sales Consultant (Former Employee) –  Redditch, Worcestershire15 August 2017
I absolutely loved my role here but, was unfortunately made redundant coming off maternity leave due to a store closure and the other store couldn't accommodate any flexible working requests.

My day would consist of greeting customers, building rapport, finding and tailoring exclusive holiday itineraries for them, promoting package discounts and sales offers, marketing, hitting targets and admin duties.
Pros
fantastic team and company
Cons
not flexible
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Doggy dog world
Consultant (Former Employee) –  Crawley, West Sussex9 August 2017
A very American way of hiring and firing. Most Managers are very stressed and do not have time for their staff. Not a good environment to work in! Don't believe the hype!
Pros
free parking and tickets
Cons
long hours, stress
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Fun place to work
Retail Travel Consultant (Current Employee) –  Manchester City Centre, Greater Manchester17 July 2017
Generating enquiries
Taking call centre calls
Booking package holidays for customers
Working on my own and as part of a team
To be the external face of Virgin Holidays retail offering advice face to face and also on the phone
To communicate professionally with customers and provide exceptional service
To have a keen eye for keeping customer facing merchandise up to date and sales focussed to encourage customer enquiries and sales
To promote the store through leafleting and other marketing activities to generate sales
To work as a supportive member of a small team to ensure targets are achieved
To learn the products and be able to describe features and benefits to customers depending on their needs
To maximise sales and the customers holiday experience by suggesting upgrades and additional products
Driven to meet and exceed personal sales targets
To always be looking for innovative ways to generate new business
Cons
evening and weekend work
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Productive and very rewarding
Retail Sales Consultant (Current Employee) –  Manchester, Greater Manchester5 July 2017
A typical day a Virgin Holidays is fun and productive. I learned different selling techniques and systems. The most enjoyable part of the job is when you sell a Dream Holiday and see how happy the customers are.
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Repetitive
Ground Operations Exec (Former Employee) –  Crawley, West Sussex29 June 2017
In the morning we have processes to complete and ensure was done for the day to move forward efficiently.

Throughout the day we have to keep on top of our incoming mail.
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brilliant company
Retail Sales Assistant (Current Employee) –  Aylesbury, Buckinghamshire19 May 2017
There is no typical day at work everyday brings something different, a new challenge the role consists of working as a team, learning complex computer systems and hitting targets in a daily basis, I have learnt alot from this job role from working as a tight team but also by myself and how to think on my feet without a negative outcome for both the company and customer.
Pros
brilliant staff benefits
Cons
distance from home
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Constantly Restructuring
Manager (Current Employee) –  Crawley, West Sussex5 May 2017
No real job specs, you're just expected to do whatever lands on your plate. People compete for the limelight. Zero opportunities to progress and the constant threat of redundancy through restructuring in response to trading environments. No budgets to really make a different.
Pros
Standby flights (although almost impossible to use in school holidays)
Cons
No leadership feedback and very little job stability and security
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Virgin was a fun company to work for!
Weddings Co-ordinator (Former Employee) –  Crawley11 February 2017
No two days were the same, and they were a fantastic company to work for. The hardest part of flying was the early starts and long hours. I enjoyed building relationships with different members of staff.
Pros
cheaper holidays & flights
Cons
long hours when flying
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Good perks, ridiculously high targets.
Retail sales consultant (Former Employee) –  Midlands10 January 2017
Worked for years for Virgin Holidays and as they've expanded the targets and pressure has too.

A lot of the time you work alone. The targets are set so high it's near impossible to reach and then goal posts are moved.

No support from management and the threat of losing your job every month.

Cheap flights which are on standby and have very limited availability do not make up for the stress.
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Virgin Holidays is a fun place to work
Ground Operations Reconciliation Analyst (Current Employee) –  Crawley29 August 2016
Investigating and understanding the reasons behind variances between Virgin Holidays’ accrual and invoices received, analysing contracts and bookings to solve finance queries from suppliers, working to deadlines, re-costing bookings to make sure suppliers can get paid on time, updating spreadsheets to keep track of cost amendments.
Reconciling discrepancies in all aspects of ground product to include accommodation, tours, transfers, car hire and generic components.
I have recently taken on the responsibility for running the department’s daily, weekly and monthly dashboards. I run BOXi reports and update spreadsheets to pro-actively analyse and then recost bookings.
I have helped to train up new members of the team.
Pros
Great benefits
Cons
Average pay
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Enjoyable but no job ecurity
Cruise Consultant (Former Employee) –  Crawley15 July 2016
My job was enjoyable and I had a nice team. The management lied about the amount of testing we would have to do and were over hiring. They were trying to thin the ranks out.

I made the decision to leave due to there being a constant fear of losing your job. The entire team felt this way also.
Pros
fun, great benefits
Cons
managment
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Overall rating

3.4
Based on 52 reviews
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