Victim care officer (Current Employee) – London – 15 August 2018
Really good job to start in the field of social works. I am glad I have the oppurtunity to work in this organization. My role was mainly over the phone where I could give the first support and information to victims of crime. I learnt a lot in terms of Safeguarding policy too
Support Worker (Former Employee) – Darlington – 23 May 2018
Good place to learn and adapt new skills in dealing with the public. Rewarding in helping people with various problems, from burglary, fraud and emotional support. Working in your own time, mentoring others, giving back to society as a whole.
Experience in with dealing with the public, utilising and improving skills
Volunteer Worker (Former Employee) – Thames Valley – 23 October 2017
Was given my own Victims to work with, which was very challenging, rewarding and worthwhile. The work involved calling a victim and listening to how they feel after the crime? Then working with them to help them move on. Sometimes I would meet the Victim at a coffee shop or at their home depending on the circumstance? I was able to use the Counselling skills and Studies I had learnt (Even though I would say you don't Counsel your Victim.) Building a relationship of trust, advice (where available?) and sign posting Victims onto professional help, if necessary, Writing a report each week to update any details and basically helping the Victim to feel listened to and heard.
Just wish there was paid work in this charity.
Good training, Good support and felt great helping people.
SERVICE DELIVERY MANAGER (Former Employee) – East Midlands – 2 October 2017
Typical day at work included checking & responding to emails. dealing with issues raised by staff. Supervision meetings with staff at their satellite offices. Partnership meetings with various criminal justice agencies. Assisting colleagues where required. Analysing work and comparing results against targets, where a shortfall, setting up actions to adjust work and meet targets. Bidding for funds to continue charitable work.
Management at National level was positive for most part, however, locally, it was very deficient, with 6 senior managers being forced out of their roles by local management.
Workplace culture was very sensitive to those we provided services to. With 2 main services, there was a definite split in workloads and expectations.
Hardest part of the job was commuting to and from work. Most enjoyable was dealing directly with volunteers and clients
I learned much about analysing work and setting/monitoring targets
Community Support Worker (Current Employee) – Suffolk – 16 September 2017
Excellent training and support for people wishing to volunteer. Each case is unique and often challenging but rewarding in equal measures. The opportunity to do further training in more serious crimes available.
I was a volunteer with Victim Support for 7 Years. I found great personal reward within my time at Victim Support. On a day to day basis I would support a wide spectrum of people from all walks of life. No two people were the same. I have supported all ages, genders, religions etc. There is no restrictions within Victim Support, everyone is treated equally no matter who they are. Within my time at Victim Support I learned a lot about myself, who I am and my outlook on life. The hardest part of the job was being able to detach yourself from the heart ache of what victims of crime have gone through. Having someone offload their deepest feelings and fears to you can be very exhausting and a strain on your emotions but you become strong through experience and adapt where needed. The most enjoyable part of the job was seeing the smiles on peoples faces when they have been through the judicial system and have emerged from the other side as a stronger person who is one the road to a happier life.
Manager (Former Employee) – Dudley – 19 January 2017
I left there no support at all too many chiefs and if face don't fit you got no chance. never had any decent people running it Go no idea at all and no people skills. Volunteers deserve better they give up own time but not treated with any respect
Volunteer Worker (Former Employee) – London, Greater London – 11 January 2017
Worked at a London office as a volunteer for nine months which was a complete waste of time for me.
Management was appalling, lack of communication and no transparency within the organisation. Advancement and training courses were very limited and only given to favourite members of staff, making it very difficult for advancement.
Although I have a criminology degree I was given very basic mundane work writing out leaflets and chasing up calls for those that need alarms for just a few hours a day, when I was remembered to be called into work. Not really what I had in mind to do.
Complaints to management are a waste of time. It's a very closed shop !
I have enjoyed my time with Victim Support, my colleagues are friendly, encouraging and helpful.
Service Delivery Assistance (Current Employee) – Hull – 19 December 2016
Entering clients (Injured Persons) onto system. Supporting clients/representing them with their Criminal Injuries Compensation Authority Claims, liaising with clients, cica, police, gp's. Supporting Volunteers Correspondence, telephone enquiries, also worked in the Witness Service Section at Hull Crown Court,
Varied enjoyable worthwhile work, felt I was making a difference