Improve your experience supporting others/charity working
Colleagues are lovely, sadly management styles can leave much to be desired; training for them would be a start.
Organisation ethics are super and it's wonderful to be able to support and empower individuals, although staff on the whole are not supported by management or provided with supervision; we hear a lot of tradgedy. Calls are not recorded to aid training or protect staff/callers.
There's always plenty to do, which can provide opportunities for overtime hours; shift work is required for front line staff to cover opening hours.
VS have quality eLearning and an online training portal, although it's difficult to find time to make the most of these.
Great opportunities to support people