Service Advisor (Former Employee) – Exeter, Devon – 23 January 2019
It was the best paid job I ever had, but the most demanding. You had to do A LOT, more than expected every single day.
Typical day as a Service Advisor would be-
Greet and check in the customers waiting at the desk (usually queueing before you get in).
Go through everything with the customer on each job, do a lot of paper work and attach all to each job. Sort them out with a loan car if needed (customers were extremely demanding with loan cars and kicked off if there wasn't one even though they booked.)
Write up their job on the board.
Sort out relative parts, take to parts to sign off etc...
Keep an eye on each job throughout the day and call the customer to let them know what's happening (bearing in mind you have about 30 or more customers each). - this used to be really hard to keep up with as so many had very different problems.
Sort through the next day's jobs, adding parts needed etc...
Meanwhile, customers come to the desk throughout the day and incoming calls which take up valuable time.
You always have to check the cars are cleaned because the cleaners never clean them properly EVER! so not only do I have to do my job I have to make sure they're doing their job properly too. Half the time they were never clean so that took up MORE of my time.
About 4/5pm it gets absolutely hectic as it's the end of the day and EVERY customer comes back about this time for their car.
Queueing customers again. They are either fine or annoyed that the problem hasn't been resolved while it's been in, as the parts aren't available. Which was understandablemore... at times but you were unable to change anything.
You are expected to take every customer to their car afterwards while more customers queue and they're getting angrier by the minute.
There is so much to this job and not a lot of recognition for it. May be down to the dealership for that but personally, as much as I loved the money... It wasn't worth it to me.less
Booking Coordinator (Current Employee) – Gateshead, Tyne and Wear – 10 November 2019
Worked as a Booking Coordinator. The Job is very repetitive but easy to learn and do. Work to life balance is way off, every other week you work a Saturday without a day off in the week. Mon and Tues you work till 7pm, Wed and Thurs work till 6pm, Friday finish at 4pm. In the morning you only get a 5 minute break, lunch is the standard 30 minutes and just a 10 minutes in the afternoon this is to squeeze every little drop out of staff. Legally speaking the wage is above minimum wage on the assumption you make a bonus otherwise it would be below. The CEO loves whistleblowers so there is never a shortage of managers waiting to pounce on a mistake to make an example of. If you desperately need a job to keep the wolf from the door then do it but other wise stay where you are, better the devil you know
New Car Sales Executive (Current Employee) – Nottinghamshire – 8 November 2019
Great company stability but each dealership is different to another. There is a poor work life balance but the opportunity to earn money with a company car is very good The onus is on you to work hard and delight your customers with your service