Over-worked, Under-paid, Over-stressed, Garbage Values!
Contact Centre Agent (Current Employee) – VERTU House - Team Valley – 23 July 2019
The contracted Salary is under National Minimum Wage and boosted by a bonus paid monthly for no reason! MADNESS!
This makes it annoying to get a morguage or loan etc as they only go off your base salary.
You work 42 Hour weeks including Saturdays and Sundays - No work life balance and the management hound you for overtime on a weekly basis.
When cover could not be arranged by a manager they would, and i quote, 'draw a name out of a hat' and that person was expected to work it! Management do not lead by example and it causes constant problems and hassle.
The company lives by a set of values that I find maybe a hand full of people work to, professionalism, respect and integrity are in short supply.
Staff and Management have notably been under the influence or alcohol or drugs whilst I have been employed and a blind eye was turned to this problem choosing to let people get on with it.
dress drown on a friday, some good workers
long hours, under paid across the board, bad managers, full weekends and bank holidays whilst working Mon-Fri, poor leadership