Verastar Employee Review

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Dreadful company
Advisor (Former Employee) –  Manchester2 August 2018
Treat their staff appallingly
Use you to get commission so they get it.
If your off sick even after you’ve qualified for commission they take it off you. As there’s two days from when they end the commission month until pay day. Convenient.
Hours are long
Staff are replaceable so if your face doesn’t fit they’ll make you go.
Pros
None
Cons
Everything
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Official response from Verastar
17 September 2018

Hello,

Thank you for taking the time to leave your review, we are sorry to hear of your experience at Verastar as we work hard to ensure all employees have a enjoyable time whilst at work. We are keen to get a greater understanding of the issues you have raised, if you could please contact our HR Department (HR@Verastar.co.uk) in confidence.

Thank you for all your hard work at Verastar, we wish you all the best.

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Avoid at all costs
Customer Service Advisor (Former Employee) –  Manchester23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018

Hi,

Thank you for taking the time to leave your review.

We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.

However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.

We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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Not ideal
Retentions Advisor (Former Employee) –  Sharston2 October 2018
management were very laid back and took a while to get anything that had been promised. once notice had been handed in, their behaviours and attitude towards employees completely changed and turned rather hostile.
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Official response from Verastar
24 October 2018

Thank you for taking the time to leave a review.

We are sorry to hear you did not enjoy your time working for Verastar.

We are always looking at way to improve for both current and existing staff. Therefore, we kindly ask that you email our HR team .(HR@verastar.co.uk)
with further information on the issues raised so we can look to address them.

We thank you for your hard work whilst working with us, and wish you all the best for the future.

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Overall rating

3.1
Based on 38 reviews
511
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3.2Work/Life Balance
3.0Salary/Benefits
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2.9Management
3.0Culture

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