Verastar Employee Review

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Stressful
Customer Service Advisor (Full-time) (Former Employee) –  Manchester25 September 2018
Management arent very understanding and expect you to attend work while you are unwell. They lie to customers constantly and expect you to do the same. They don't give you time to properly do your work and follow up customer issues and refuse to have your input on what should be done with a customers case while you are the one who hears the customers frustration. They tell you what to say on calls to lead on customers and dont let you pass calls to manager when a customer requests for this to be done
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Official response from Verastar
24 October 2018

Thank you for taking the time to leave a review.

Working in such a fast-paced environment we recognise it can be a stressful environment at times, but we do try to find a balance by creating a fun and friendly environment and making sure our staff are supported.

We would like to confirm our aim is to always provide the best level of Customer Service. As such, we do take all customer issues seriously and seek a positive outcome for all issued raised.

We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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Avoid at all costs
Customer Service Advisor (Former Employee) –  Manchester23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018

Hi,

Thank you for taking the time to leave your review.

We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.

However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.

We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

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Not ideal
Retentions Advisor (Former Employee) –  Sharston2 October 2018
management were very laid back and took a while to get anything that had been promised. once notice had been handed in, their behaviours and attitude towards employees completely changed and turned rather hostile.
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Official response from Verastar
24 October 2018

Thank you for taking the time to leave a review.

We are sorry to hear you did not enjoy your time working for Verastar.

We are always looking at way to improve for both current and existing staff. Therefore, we kindly ask that you email our HR team .(HR@verastar.co.uk)
with further information on the issues raised so we can look to address them.

We thank you for your hard work whilst working with us, and wish you all the best for the future.

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Overall rating

3.1
Based on 38 reviews
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3.2Work/Life Balance
3.0Salary/Benefits
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2.9Management
3.0Culture

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