Verastar Employee Review

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Misold positions that dont exist
Customer Service Advisor (Current Employee) –  Northenden3 December 2019
Most of my training group were promised roles at interview and training - then given absolutely different roles after training . This is a 1980's stuck in the past call centre. All sales focused no matter what role you apply for. Lots of fake figures float around too.No noise reduction and managers shout loudly all over pushing for a pitch or sale whilst your on the calls !!!So embarrasing !
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Official response from Verastar
20 December 2019

Thank you for leaving your review,

We are sorry to hear of your negative experience whilst working with Verastar as we endeavor to ensure all our representatives have a positive experience when working with us.

We are always looking at ways to improve for both current and existing staff. Therefore, we would like to look into the points you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)

We would like to thank you for your service.

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Fun Workplace & Great Management
Lead Generator (Current Employee) –  Manchester, Greater Manchester21 January 2020
Fun place to work, you can ask management any questions and they will help you. They have a 12 week progressive plan with 1-1 weekly coaching sessions to further develop your career at verastar.
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Official response from Verastar
22 January 2020

Hi,

We appreciate you taking the time to leave a review

We are pleased you are enjoying your time at Verastar. Ensuring our staff have a positive and friendly working environment is key, as well as ensuring they are provided with enough support and guidance to reach their full potential.

Keep up the great work!

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Diagnostics advisor
Diagnostics advisor (Former Employee) –  Northenden12 January 2020
Great place to work but can be stressful but you get a decent wage with a performance related bonus paid quarterly, very approachable management, very supportive...its more about the quality of the call than the time you spend on the call.
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Official response from Verastar
14 January 2020

Hi,

We appreciate you taking the time to leave a review.

Working in such a fast-paced environment we recognise it can be a stressful environment at times, but we do try to find a balance by creating a fun and friendly environment and making sure our staff are supported.