Verastar
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Verastar Employee Review

Avoid at all costs

1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Ratings by category
1.0
Work/Life Balance
1.0
Salary/Benefits
1.0
Job Security/Advancement
1.0
Management
1.0
Culture
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018
Hi,

Thank you for taking the time to leave your review.


We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.


However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.


We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.


We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
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6 February 2020
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Customer Service Advisor (Current Employee) - Sale
I have worked for Verastar for almost a year and really enjoy it also, we have just moved to a beautiful building with parking, gym, cafe and bar, which is amazing in comparison to the last building. The majority of the Managers are really suppotive whenever I’ve had any issues.
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Official response from Verastar
14 February 2020
Hi,

We appreciate you taking the time to leave a review.


Its great to hear you our enjoying our new building and have had such a positive experience working at Verastar!


Keep up the great work.
1.0
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Job Culture
6 January 2020
Same roleSame location
Customer Service Advisor (Current Employee) - Manchester
This is the worst place I have ever worked. It is very much a school environment, no talking to each other, not food whatsoever at desks. The job security is horrific, you got to work everyday wondering if you will still have job. Please avoid and take any other job over this.
Pros
Going home
Cons
Everything
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Official response from Verastar
14 January 2020
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
5.0
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20 July 2020
Same location
Lead Generator (Former Employee) - Manchester
During my time at verastar I had amazing support and help towards all lifetime achievements I would recommend working at verastar for anyone amazing staff
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