Verastar Employee Review

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Avoid at all costs
Customer Service Advisor (Former Employee) –  Manchester23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018

Hi,

Thank you for taking the time to leave your review.

We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.

However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.

We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

Other Verastar Employee Reviews

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Great Development Opportunities
Prefer not say (Current Employee) –  Manchester13 January 2019
Very poor work/life balance, and with a lot of senior staff not having worked elsewhere there is some complacency around this which doesn't make for great working environment.
As a fast paced company largely motivated by sales, it's pro's are that there is plenty of variety, and opportunity to develop if you are willing to put in the effort, and smaller teams can be very supportive.
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Great place to work
Sales Executive (Current Employee) –  Manchester, Greater Manchester8 January 2019
A great place to work , great earnings and loads of incentives!
great position in central Manchester so travelling to work is easy, Summer barbecue and Christmas party as well as loads of other fun times ( work hard play hard)
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Overall rating

3.1
Based on 41 reviews
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Ratings by category

3.1Work/Life Balance
3.0Salary/Benefits
2.9Job Security/Advancement
3.0Management
3.0Culture

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